Sales Customer Service

BROOKE SHORT

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**** ******** ****** *** *** . Dallas, TX, 75204 . 419-***-**** . abiybd@r.postjobfree.com

FASHION & RETAIL EXPERIENCE

LUKE’S LOCKER, Allen, TX

Visual Merchandiser, August 2010 - Present

Head of merchandising window and floor displays.

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Merchandise new inventory onto the floor and create interest to the customer. Remerchandise older

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inventory to drive sales.

Handle transfers between stores by organizing data and taking inventory.

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SHOWROOM SEVEN, New York, NY

RTW Sales/ Public Relations Internship, June 2010 – August 2010

Assist in sales meetings with buyers. Prepared purchase orders during meetings and properly dispersed

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them to accounting.

Responsible for merchandising, comparing price points and taking inventory for different collections.

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Organized and created target lists onto excel spreadsheets. Made sales calls to help promote the

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collections.

Coordinated with PR firms about merchandise being sent and received.

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Assisted in sales during Men’s ENK Trunk Show.

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GILLY HICKS MOCK STORE AT ABERCROMBIE HQ, New Albany, OH

Floor Model, Jan. 2008 – Mar. 2008

Prepared visual floor display and merchandise by assuring guidelines were properly met in mock store.

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Organized merchandise to make sure store environment was aesthetically pleasing.

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EXPRESS FLAGSHIP STORE, Columbus, OH

Sales Associate, May 2007 – Dec. 2007

Named employee of month in June 2007. Built relationships with customers to build sales and achieve

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store’s sale goals. Assisted customers’ needs by coordinating appropriate attire and by understanding

different fits, styles and sizes of store merchandise. Arranged merchandise to meet high corporate

standards. Presented and sold store credit card to help build sales and customer loyalty.

QUALIFICATIONS & SKILLS

Strong Understanding of Retail Fashion:

2 years of part-time retail experience, from stockroom, staging, to sales associate in retail stores.

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Strong organizational and interpersonal skills and able to learn new ideas rapidly.

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Customer Orientation:

Work well under pressure to provide superior customer service to clients as serve in restaurant and retail

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sales associate. Ability to anticipate and exceed customer needs and expectations.

EDUCATION

The Ohio State University, Columbus, OH - (3.2 GPA)

Bachelor of Science (BS) - Fashion and Retail Studies (June 2010)

Relevant Coursework:

Consumer Global Patterns and Issues in Textile and Apparel Trade Decisions, Merchandise Buying Case

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Studies (Gross Margin, ROI, Turnover, Sales to Stack Ratio, Markups/downs), Financial Accounting,

International Retailing, Business of Fashion, Retail Environments, Series of Consumer Decision Making

Membership: Fashion Student Organization (FSO)

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