Customer Service Manager
Resume:
Christopher Schachel
**** **** **** *** ****** Beach, Florida 33572
*.********@*****.***
Qualifications Summary
Self motivated and highly efficient person wanting to obtain a position
that will enable me to utilize my strong Customer Service Skills while
demonstrating my ability to work well with people and enable me to make a
positive contribution to your organization.
Volunteered while in high school at Carroll Hospital in Westminster,
Maryland as a summer intern. I greeted and offered assistance to customers
throughout the hospital. Delivered specimens, orders and equipment to
appropriate destinations. Transported patients to and from clinical
support areas as requested. Helped transporting discharged patients.
Talent for identifying customer needs and presenting appropriate company
product and service offerings.
Demonstrated ability to gain customer trust and provide exceptional follow-
up, leading to increased repeat and referral business.
Track record of working independently and achieving leadership skills
through strong work ethics and self motivation.
Expertise in resolving escalated customer service issues.
Takes great pride in providing customers with the highest standard of
customer service through follow up contact and consultation after the sale.
Met or exceeded monthly sales objectives.
Polished appearance and demeanor.
Professional
Experience
Medical Facility Solutions - Ruskin, Florida
Customer Service Associate March 2009 - Present
Hired to provide customer support in a fast, paced environment with the
ability to think quickly and successfully handle clients with respect and
consideration. Greeted visitors and sales representatives and directed
them to appropriate office and or surgical room with professionalism.
Received, sorted and distributed mail as directed. Operated computers,
copier, office machines etc. as directed. Handled incoming calls from
prospective clients, answering any questions, scheduling appointments and
ordered any supplies necessary to complete the job.
Articulate and very effective working with people of different backgrounds
and temperaments
Accurately record, remember and verbally communicate detailed information
Cooperatively work with others to produce and deliver required work
Produce quality work even when under extreme time pressure and deadlines
Radio Shack, Clearwater - Florida
Assistant Manager September 2008 - March
2009
Served as Sales Associate from September/2008 to November/2008
Promoted to Assistant Manager within 2 months of working in this retail
store. Collaborate with Store Manager to create strategic plans to make
certain customers receive positive shopping experiences by insuring
customer convenience standards are met or excelled in sales areas. Provide
employees with tools to maintain and increase service levels to store
customers. Ensure Radio Shack's merchandise on display and shelves look
best by rotating and organizing product due to weekly sales promotions. All
sales transactions were processed accurately and efficiently. Reconciled
cash drawer at shifts end and also close store following store procedures.
Worked as a team by communicating with store manager on issues that may
arise from customer complaints, product issues or employee issues.
Instrumental in improving customer-satisfaction ratings through
suggestion, development, and implementation of new reporting procedures.
Increased employee knowledge by assisting with development and
implementation of product-awareness program.
Enhanced employee performance and attendance through daily mentoring, one-
on-one discussions and motivational strategies.
Received outstanding positive comments from team members on employee
reviews, as well as exceptional feedback from senior management.
Kim Hermann/Long and Foster Real Estate - Westminster, Maryland
Customer Service/Office Clerk June 2007 to
July 2008
Recruited to provide winning customer service satisfaction to the real
estate agent and her clients within the community. With strong work ethics
and attention to detail, I was able to successfully handle multi-line
phones, schedule house showings; provide quick and efficient service to
customers; fax important information to clients/realtors, copied contracts
and any other paperwork that was necessary for the office flow. Frequently
traveled to distribute flyers for advertising purposes; placed open house
signs throughout community; participated in monthly open house showings.
Recognized by having good organizational skills and great attention to
detail.
Recognized for having outstanding customer service skills and willingness
to work with little direction under tight deadlines.
Received Customer Service Award for outstanding track record of positive
customer feedback.
Shacktel - Finksburg, Maryland
Carpenter/Worker/Framer December 2005
to July 2008
Worked in partnership with building contractor, subcontractors and
clients to achieve and produce quality work time after time. Worked
independently by operating bobcat equipment, jack hammers, nail guns,
drills, skill saws in order to complete project deadlines. Effectively
able to communicate ideas to team and also take and give feedback and
direction from the building contractor. Coached and mentored new employees
on safety and use of equipment used in the work field and instructed on
company's policies.
Received numerous praises from senior management for consistently
providing excellent service and tactfully resolving sensitive issues.
Acknowledged for achieving continuous safety practices throughout the
year.
References: Upon Request
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