Customer Service Data Entry

Kathleen M. Riggs

**** ******** **** ( Santa Rosa, CA 95401 ( 707-***-**** (

abiy9u@r.postjobfree.com

EDUCATION

** ***** ** ******* **********

Santa Rosa Junior College, Santa Rosa, CA

High School Diploma

Windsor High School, Windsor, CA

Class of 2002

COMPETENCIES

. Excellent customer service skills

. Organized, efficient and detail-oriented

. Average data entry speed of 10,000 KSPH

. Average typing speed of 50 WPM

. Proficient with Word and Outlook

EMPLOYMENT HISTORY

Force Placed Insurance Specialist

Provident Funding Associates, Santa Rosa, California March 2009 - June

2009

. Consult with multiple departments to initiate force place policies

. Update client insurance records to confirm annual payments

. Act as liaison to private vendors regarding payment history and status

. Process payments for force placed policies

Insurance Specialist

Provident Funding Associates, Santa Rosa, California March 2007 - March

2009 &

September 2009 - Present

. Prepare homeowner's, wind, and flood insurance payments

. Research payment history to ensure accuracy

. Organize nightly insurance payments shipments

. Communicate with insurance companies and agencies to ensure accurate

information

Tax Specialist

Provident Funding Associates, Santa Rosa, California June 2006 - March

2007

. Processed payments for homeowners' taxes

. Communicated with county tax collectors on payment history and status

. Researched payment history to ensure accuracy

. Handled delinquent taxes by utilizing forced payment

Data Entry and Documents Clerk

Provident Funding Associates, Santa Rosa, California July 2002 - June

2006 &

September 2009 - Present

. Handle shipping and receiving of loan files

. Maintain organizational system of scanned documents, including filing,

mailing, and data entry

. Knowledge of Deeds of Trust, Title Policies, and HUD 1

Cashier/Photography Department Clerk

Longs Drugs, Windsor, California June 2000 - October 2002

. Operated cash register and all related duties: sales, returns, refunds,

and cash, credit card, and debit card transactions

. Maneuvered hand trucks and dollies in stocking and re-shelving

merchandise

. Provided thoughtful and efficient customer service

. Managed inventory to keep merchandise replenished and organized

. Trained employees in customer service policies and cashiering

. Developed and organized photography

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