AMBER N. WILKINs

Objective: To obtain a position within a growing company that will allow

for professional and personal growth

Experience

Johnson Controls -Sycamore, IL (10-06/08-10)

Operations Technician

1. Assembled car seats for Daimler-Chrysler Vehicles.

2. Operated various machinery and automatic lines.

3. Scanned in various product numbers and worked closely with other team

members.

4. Trained new employees when necessary

AFL CIO of Illinois - DeKalb, IL (03-08/08/08)

Peer Outreach Counselor- Temporary Assignment for displaced workers of UAW

5. Maintained working knowledge of all programs and services provided by

the LWIA and its service deliverers.

6. Compiled and maintained lists of all workers including name, address,

social security number, and other appropriate information.

7. Tracked each worker after termination utilizing a tracking method

compatible with LWIA information requirements and information forms.

8. Advised and motivated affected workers to utilize Workforce Investment

Act programs and services.

9. Assisted workers enrolling in programs by helping them to fill out forms

and obtaining requested information.

10. Assessed progress of workers, watched for signs of stress, and made

referrals to appropriate services to ensure program completion.

11. Monitored program attendance and remedied poor attendance.

12. Functioned as the worker advocate to ensure all appropriate services

were available to them to complete training on the local WIA Delivery

System so as to understand and be able to explain to their coworkers how

it functions.

Gained a working knowledge of the various local social service agencies so

that they may make appropriate referrals to those agencies.

Nicor Services, Inc. - Naperville, IL (01-06/10-06)

Administrative Assistant to Accounting

1. Worked directly for the Vice President, the Controller and the

Operations Manager.

2. Worked indirectly through the Operations Manager for the Supervisor of

the H.V.A.C. department.

3. Coordinated and performed a range of staff and/or operational support

activities for the unit; served as a liaison with other departments and

operating units in the resolution of day-to-day administrative and

operational problems.

4. Provided administrative/secretarial support for the department/division

such as answering telephones, assisting visitors, and resolving and/or

referring a range of administrative problems and inquiries.

5. Operated personal computer to compose and edit correspondence and/or

memoranda from dictation, verbal direction, or from knowledge of

established department/division policies; Scheduled and coordinated

meetings, events, interviews, appointments, and/or other similar

activities for supervisors, which may include coordinating travel and

lodging arrangements.

6. Assisted unit management and staff in problem solving, project planning,

and development and execution of stated goals and objectives.

7. Established, maintained, and updated files, databases, records, and/or

other documents; developed and maintained data, and performed routine

analyses and calculations in the processing of data for recurring internal

reports.

8. Sorted, screened, reviewed, and distributed incoming and outgoing mail;

composed, prepared, or ensured timely responses to a variety of routine

written inquiries.

9. Kept track of state licenses and hours for accounting licenses as well

as state deadlines for legal documents.

10. Performed miscellaneous job-related duties as assigned.

Blue Cross Blue Shield of Florida - Ft Lauderdale, FL (04-05/12-05)

Provider Analyst/ Account Manager

11. Researched & verified requests for the creation of non-par provider

records from a variety of sources.

12. Assisted in the cleanup of the current provider databases, including

verifying & correcting typographical errors & adding missing information

such as provider specialties.

13. Entered new providers into the system and maintains provider data in

PIP (Provider Information Platform) on an ongoing basis.

14. Acted as a liaison with providers and internal departments to update

provider info.

15. Resolved provider database issues such as addresses, fee schedules,

etc. and made corrections as needed.

16. Communicated effectively with other departments within PDSI (Provider

Data Systems Integration) and externally with providers who required

precise database information in order to ensure claims were paid

correctly.

17. Verified billing addresses and updates. Tax IDs and group affiliation

corrections and/or general provider database clean up.

18. Met established productivity and quality standards with little or no

supervision.

19. Took responsibility and ownership for assignment and projects in a

timely and accurate manner.

20. Performed other projects and duties as assigned.

York Claims, Inc. - Fort Lauderdale, FL (09-02/04-05)

Claims Assistant / Billing Administrator/ Office Manager

21. Receptionist was responsible for memo and letter writing, answering 23-

line phone system, filing, faxing, copying, and mailroom. Was also

responsible for greeting customers, logging information into computer

database.

22. As Claims Assistant, entered property and auto claims into the portal

(special database for York STB) and created acknowledgement letters for

the claims.

23. Kept track of various clients and claim information in an Excel

spreadsheet.

24. Researched claims and reports for clients, problem solved and performed

various other duties as assigned.

25. The Billing Administrator - was responsible for project documentation,

materials, job costing, status monitoring, invoicing, and administrative

closeout of each project.

26. Served as liaison for adjusters and insured parties, would assist

adjusters in logging and researching receipts as well as inventory from

losses.

27. Assisted in setting up a catastrophe office for York Claims (in

conjunction with Citizens Insurance) during the Charley Hurricane on the

west coast of Florida as well as being the lead biller for the claims.

28. Was responsible for training, answering questions from team members

regarding employee checks, payroll and vacation.

Was responsible for invoices, and other accounting within the unit and

acting as supervisor when immediate supervisor was unavailable.

Inplex, Inc. - Chicago, IL (12-01/09-02)

Administrative Assistant/Team Leader/Site Manager

29. Was responsible for preparation of invoices and payroll, keeping

attendance, memo and letter writing, hiring of employees.

30. Greeted customers, log information into computer database.

31. As team leader, supervised ten people and a messenger center,

inbound/outbound carrier packages, and supply uniforms to employees.

32. Hired/Fired, interviewed employees, advertised via internet and

newspaper.

Performed various other duties as assigned.

Cingular Wireless - Springfield, IL (12-00/11-01)

Billing Representative

33. Assisted external customers with routine requests, questions and

concerns through research and resolution. Researched product, service,

billing and installation/repair inquiries.

34. Ensured customers receive the best service possible while processing

requests and concerns.

35. Performed other duties that may be associated with this position: sold

wireless services and corresponding products and enhanced services; was

responsible for credit, collections, activations and revenue management;

was responsible for coordinating schedules for customer operations work

groups; receive product orders and prepare for entry into database.

16. We were empowered to make business decisions on customer accounts

concerning disconnects, credits, debits and goodwill minutes.

APRIA Health Care - Roscoe, IL (08-00/12-00)

Collection Representative/ Account Manager

36. Researched any overdue account balances that are fully or partially

unpaid and follow up by mail and/or phone to insurance carriers or

customers on delinquent payments. Reviewed claims denied for payment and

underpaid claims.

37. Verified payment information adjustments to supervisor.

38. Coordinated collection activity for delinquent accounts preparing

information for external collection agencies or attorneys.

39. Complied with the Fair Debt Collector Practices Act (FDCPA).

40. Coordinated collection agency communication.

41. Ensured that all information regarding collection activity of account

is entered accurately into the billing system.

42. Brought recurring issues to the attention of the department supervisor.

43. Initiated payments and resubmit bills as necessary.

44. Pursued patients or payment obligations when insurance defaults as

permitted by law or contractual relationships.

45. Obtained Letters of Medical Necessity from physicians and

authorizations for patient supplies and DME.

46. Obtained my A/R certificate in October of 2000.

Processed claims and sent statements on a daily basis to the insurance

companies and the customers.

Education

(10/02 - 06/08) University of Phoenix- Part-time On - Line

(06/08 - 08/08) Kishwaukee College - Pharmacy Tech. Malta, IL

(11/97-06/98) DeVry Institute of Technology Addison, IL

(01/96-12/96) Eastern Illinois University Charleston, IL

(1990-1994) Springfield Southeast High School Springfield, IL

skills

Recently completed the Pharmacy Technician course; I have obtained my

certificate and am scheduled to take the state exam in 2011.

Knowledgeable in Microsoft Word, Excel, Access, PowerPoint, WordPerfect

6.1, Quattro Pro, Paradox, Oracle, Outlook, Lotus Notes, data entry,

Internet, switchboard, faxing, copying, and familiar with phrased Spanish.

Familiar with different software for payroll.

1427 20th Ave

ROCKFORD, IL 61104

815-***-****/815-***-****)

REFERENCES AVAILABLE UPON REQUEST

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