Manager Customer Service
Resume:
ELIZABETH A. ELLIOTT
**** ****** ****. ***. # **** / Lenexa, Kansas 66219 / 913-***-**** /
abiy9g@r.postjobfree.com
____________________ Professional Skills
____________________
Microsoft Office Suite (2007)
Applications: Microsoft Word, Microsoft Excel;
Industry-Specified software applications: Yardi, Onsite, Onesite
Excellent Customer and Client Service;
Direct Customer and Client Relations;
Special Project Coordination;
Marketing Planning;
Leasing and Application Procedures.
Effective Leader, Strong Work Ethic, Positive Attitude, Enthusiastic,
Creative, Artistic, Detail Orientated.
Skilled in prioritizing, multitasking and managing time efficiently.
Effective in written and verbal communication with management,
office staff, residents, customers, clients and outside sales.
Adept at troubleshooting and finding the best approach to solve
problems and grievances with residents and co-workers.
Strong in setting goals and determined to stay the course until they are
achieved.
____________________ Professional Experience
____________________
ASSISTANT MANAGER/ MARKETING COORDINATOR, 2003– 2009
The Yarco Companies, Inc.
Leawood Manor Apartments – Leawood, Kansas
Marketing/ Leasing, 2001– 2003
Brisben Companies, Inc. / The Yarco Companies, Inc.
The Reserve at Lenexa – Lenexa, Kansas
Assistant Manager, 2000 – 2001
Gene B. Glick
Woodridge Apartments – Indianapolis, Indiana
…continued…
ELIZABETH A.
ELLIOTT_______________________________ Page Two
Selected Contributions:
• Increased occupancy through excellent communication with clients,
residents and management and by implementing effective sales techniques
and marketing campaigns.
• Maintained a high occupancy through excellent resident relations and
resident retention efforts.
• Maintained a harmonious work environment by effectively communicating
with office staff and corporate management.
• Planned and coordinated resident functions and property events.
• Developed and created marketing material, campaign ads and newsletters.
____________________ Education & Credentials
____________________
High School Diploma (GED) 1998
On-line Grace Hill Certificates of Achievement in Essential Multifamily Education
Courses for:
“Conflict Resolution”; “Customer Service”; “Fair Housing”; “Business Etiquette”;
“Preventing Sexual Harassment”; “Leasing for a Living”; “Advanced Leasing”;
“Impact of Maintenance on Retention”; “Maintenance for Office Staff”; “Curb
Appeal”; “Mold Awareness”; “Resident Retention”; Property Management and LIHTC
training workshops; Conventional Housing and LIHTC
_________________________ REFERENCES
_________________________
Judy Patterson
Regional Property Supervisor
The Yarco Companies
Angela Poli
Property Manager
The Yarco Companies
John Brewer
Maintenance Supervisor
The Yarco Company
Valerie Alejandre
Friend for 35 years
ELIZABETH A. ELLIOTT
9109 Renner Blvd. Apt. # 1104 / Lenexa, Kansas 66219 / 913-***-**** /
abiy9g@r.postjobfree.com
To Whom It May Concern
Thank you in advance for your time and consideration.
Attached you will find my resume, accompanied by a few
professional and personal references.
Most of my experience has been in property management.
However, through the years I have worked part-time in the retail industry
for companies such as; Casual Corner, Dillard’s, J.C. Penney and Lazarus as
a sales associate in various departments. I have also traveled as sales and
merchandising representative for K&M Jewelry and Riviera Hair Accessories
and Sun Glasses.
I am confident the experience and skills I have developed
over the last 25 years, along with the attributes I possess,
make me a candidate for a broad range of services and
could qualify me for a position within your company.
I welcome the opportunity to open the door to new possibilities,
explore new ideas and take on new challenges.
My goal is to excel in the endeavors for which I am qualified
and enhance the performance of those in the work force
and those whose lives I touch.
With Regards,
Elizabeth A. Elliott
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