Customer Service Manager

Jerrold L. Ellis

***********@*******.***

**** ****** ***** **. ( Norcross, GA 30092 ( 770-***-**** Hm.

770-***-**** Cell

PROFESSIONAL SUMMARY

Customer Service Professional Supervisory Management Inbound/Outbound Call Center

Customer Conflict Resolution Data Entry Inventory/Merchandising

Specialist

AREA OF EFFECTIVENESS

Customer Service:

* Consistently provides impeccable Customer Service to existing and

perspective customers

* Provides timely and quality resolutions to any and all customer

inquiries

* Exercised great judgment in the delivery of adjustments and credits on

unresolved accounts

* Completed ongoing training for up-to-date knowledge of all products,

services, and policy changes

* Increase customer base by providing accurate information regarding

products and services

* Maintained a great working relationship with both internal/external

customers

* Utilized multiple call center applications to assist customers and

other CSR's

* Handled high influx of calls (up to 100 per day) within a Call Center

setting

* Managed multiple tasks simultaneously while still maintaining results

in a quota driven environment

Supervisory Management:

* Managed front of the house & back of the house operations in a Quick

Casual/Full Service restaurant

* Handled restaurant inventory & vendor relations to ensure

accurate/timely purchases of food and beverages

* Reported P&L statements to Corporate Management while managing sales

analysis & forecasting

* Hired, trained, and supervised crew members for daily operations

* Promoted & retained new business through proactive initiatives such as

community service participation

EDUCATION AND TECHNICAL SKILLS

? Strayer University-Business Management Major

Current

. Stone Mountain High School (Diploma Received)

05/1993

. United States Marine Corp (Honorably Discharged)

06/1997

. Restaurant Mgmt. Training Certification

09/2002

. ServSafe Certification

06/2010

EMPLOYMENT HISTORY

Co-Manager, Zaxby's

10/07-08/10

. Sales Associate, The Gap

03/06-10/07

Call Center CSR, Verizon Wireless

04/05-02/06

Call Center CSR, M.D.A. (Crown Staffing Service)

06/03-03/05

. Asst. Store Manager, Arby/Mrs. Winner's

01/00-03/03

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