RABIA TALIB TANO

**** ********* **** ***** 317-***-****

Indianapolis, IN 46268 abiy7i@r.postjobfree.com

PROFESSIONAL PROFILE

Dedicated, responsible professional who consistently achieves customer

satisfaction. Demonstrates strong organizational, interpersonal, and

analytical skills in resolving problems and ensuring repeat business.

Applies initiative and creativity while working independently or

collaboratively on teams. Effectively multi-tasks while maintaining

attention to detail. Established record of accomplishments with twelve

years of experience with leading business organizations. Areas of

expertise include:

Customer Relations SAP

Performance Improvement Microsoft Windows XP & Vista

Training JD Edwards

Cost Reduction Microsoft Word, Excel, Outlook

Problem Analysis & Research Adobe Reader 7.0

PROFESSIONAL EXPERIENCE

KIRBY RISK, Indianapolis, IN

Customer Service Specialist 12/2008-

1/2010

Provided support to account managers, business specialists, and

Electrical Supply branches. Ensured all sales and service objectives

were met.

. Successfully managed a high-volume work load within a deadline driven

environment.

. Effectively and accurately received and verified pricing and processed

orders and product requests for quotes from customers and internal

personnel.

. Secured targeted percentages and dollar margins for accounts to ensure

year to date goals were being met.

. Maintained a courteous and professional manner when responding, on a

timely basis, to

customers, vendors and service providers thus maintaining business.

. Worked effectively with vendors to solve problems and ensure the timely

and complete delivery of products to customers.

. Built and maintained relationships with customer's key buying influences.

DELTA FAUCET COMPANY, Indianapolis, IN

Customer Resource Specialist 1999-2007

Provided support to regional sales managers and representative agencies

within wholesale division. Ensured all sales and service objectives were

met and company policies were followed. Researched and resolved internal

and external customer inquiries as well as issues arising from shipment

errors and defective products. Communicated product launches and

promotions. Processed orders, monitored fill rates and verified pricing.

. Achieved strong customer satisfaction of largest wholesale account and

other major accounts by consistently providing quick response and

resolution to customer problems, eliminating duplication of work and

streamlining processes.

RABIA TALIB TANO Page 2

. Generated repeat business by going above and beyond customer

expectations, such as suggesting warranty replacements, ensuring timely

shipments and confirming shipment information with customer.

. Analyzed existing procedures and identified outdated documentation and

areas for improvement. Significantly enhanced training program for major

account by updating training material supplied to personnel. Resulted in

improved customer satisfaction, reduced phone calls for order status by

28%, and reduced e-mail inquiries by 40%.

ROCHE DIAGNOSTICS, Indianapolis, IN

Customer Care Specialist 1997-1999

Provided training and support via phone to consumers on use of blood

glucose equipment.

. Consistently rated high on customer satisfaction evaluations.

Demonstrated patience and understanding while providing thorough

instruction and accurate information.

. Identified root causes of consumer problems, provided instruction on

proper use and researched error messages through trouble shooting guide.

Acted promptly to emergency medical situations.

. Increased customers' confidence in product by effectively listening to

the consumers' concerns.

. Improved customer compliance by educating consumers on diabetes

management and blood glucose testing.

MAYS CHEMICAL COMPANY, Indianapolis, IN

Customer Service Representative 1997

Monitored accounts for designated sales representatives of leading

chemical distributor. Entered orders and quotes and invoiced orders for

billing.

. Ensured accuracy and efficiency of shipments to appropriate customer

locations.

. Minimized problems arising with customers, trafficking department and

remote warehouses by assessing issues and generating effective solutions.

. Successfully facilitated interactions with sales representatives and

customers to ensure clients received best available quote.

EDUCATION

B.S. Public Health, Concentration: Health Administration, Indiana

University, Bloomington, IN

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