Customer Service Sales
Resume:
Norma Conley
Salinas, CA 93906
***************@*****.***
Objective
To obtain long term employment with growth potential with a company where I
can contribute my hardworking ability and my positive
attitude.
Skills profile
Computer and Software ? American
Legion Volunteer
Great Communication Skills ?
Consciences and Hardworking
Office Machines ? Diligent and
Organized
Employment
10/2009 - 11/2009 Golden State Bulb Growers/Select Staffing
Moss Landing, CA
Data Entry Assistant
Input customers' orders, maintained product database, performed basic
bookkeeping and processed customer's transactions. Ordered and tracked
office supplies. Collected and distributed mail and correspondences;
faxed, copied, filled alpha-numerically and typed documents. Assisted
Supervisors and performed other special duties as needed.
07/2006 - 05/2008 Ichidai Nursery Incorporated
Salinas, CA
Office Coordinator
Respectfully answered multi-phone lines, provided support for customers,
took messages and directed the calls to appropriate staff. Received and
processed orders from Sales Representatives and input and updated database
of customers' sales information. Processed customer's transactions, cash
register and made daily banking deposits. Ordered and maintained office
supplies, processed billing invoices, faxed, copied, filled alpha-
numerically and typed documents. Collected and distributed mail and
correspondences. Assisted Managers and completed other office duties as
needed.
02/2004 - 07/2005 McGraw-Hill/Kelly Services
Salinas, CA
Calling Agent
Assisted customers, answered multi-phone lines; processed updated school
and district information. Ensured customer issues and complaints were
resolved professionally and effectively. Emailed and followed up with
school districts, tracked district accounts and conducted data research.
Processed test orders for districts, confirmed and scoring service orders,
scored report generation used specialized software for educational
materials and tools. Faxed, copied, filled alpha-numerically and typed
documents. Collected and distributed mail and correspondences. Trained and
reviewed new associates.
06/1994 - 06/2004 Household Credit Services
Salinas, CA
Dispute Processing Associate
Answered multi-phone lines, emailed customers and processed customer
disputes and provided exceptional service to customers. Spoke with
customers' and focused on resolving client's requests with first
interaction efficiently, accurately and in a professional and courteous
manner; utilized negotiation skills and followed companies procedures and
guidelines. Tested and trouble shoot new customer service software. Trained
and reviewed new associates.
Education
Office Star Training Center Office Skills
Certification
Gonzales Union High School Diploma
References Available Upon Request
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