Customer Service Quality Control

LaKedra Sanders

**** ******** ******

Fort Worth, TX. 76131

cell: 816-***-****

abiy6k@r.postjobfree.com

SKILLS / QUALIFICATIONS:

. Excellent verbal and written communication skills

. Experienced mail sort and delivery

. Excellent with time management of projects / assignments

. Experienced with team lead

. Experienced operating various automated machines

. Handling of packing and shipping of materials

. Knowledge and experience with analyzing reports

. Quality Control

. Knowledgeable of Skid Wrapping and Processing mail

. Handled Loading and Unloading of transport vehicles in timely manner

. Accomplished team player with a demonstrated history of success

. Highly effective in meeting customer service needs resulting in

satisfaction

. Dependable with excellent attention to detail

. Exceptionally well organized with a track record that demonstrates

accuracy

Scan loan documents

WORK EXPERIENCE:

Bank of America, Fort Worth, TX. April 2010-Present

File Clerk / Trailing Doc.

. File home loan documents.

. Scan loan documents with hand held scanner

. Re-sort files numerically to be refiled.

. Trailing loan documents

. Pull high volumes of loan in terminal digit order

United States Postal Service, Kansas City, MO 1995 - October 1997

Mail Handler:

. Sort inbound and outbound mail parcels

. Unload United Postal Service transport trucks

. Scan mail properly according to zip code, route and classification

. Operate pallet jack as needed to perform required task

. Assume role as team lead in absence of supervisor

United States Postal Service(K.C. Mo. P@DC Distribution Center,Kansas City,

MO. 1997-October 2009

Mail Processor Distribution Clerk

. Processed inbound,outbound mail on a high speed automated mailing

machine(DBCS,ISS,OSS,)

. Correctly case all US Postal carrier's outbound mail route and

separate parcels and flats in a timely manner daily.

. Pack and ship mail for on-time delivery

. Operate 10-key machines, sort and deliver mail

. Assume role as team lead

Mar-Kay Plastics, Kansas City,MO. 1992-1995

Machine Operator/Packer,Inspector:

. Packed and Inspected plastic containers for quality

. Worked on Blow Molding machine

. Prepare boxes for shipment

. Quality control

Education

Southwest High school - Kansas City, MO. 1988-1991

Diploma completion

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