Sales Customer Service

Sherita Ford

**** **** ******* ** ***

***

Huntsville, AL 35806

256-***-****

*********@*****.***

Objective: To obtain a position in the field of marketing that will

utilize my education, training, and skills.

EDUCATION

A.S. in General Studies - North-West Shoals Community

College May 2005

WORK EXPERIENCE

Directv Account

Specialist Aug2009-March2010

. Take inbound calls.

. Sales and upgrades.

. Responsible for creating accounts.

. Resolve difficult issues regarding complaints and other matters

JcPenney Shoe Specialist/Customer

Service Sep2007-Sep2009

. Maintain store appearance and merchandise presentation

. Maintain control of cash

. Assist customers with fit and style of shoe desired

. Respond to telephone Inquiries

Cato's Fashion Assistant Manager Feb 2004

- Sep 2007

. Responsible for overall performance of the store

. Managed staff and resources to generate maximum sales

. Responsible for recruiting and development of staff

. Maintained store appearance and merchandise presentation

. Controlled store expenses, payroll budget and shrinkage dollars

. Handled merchandising and responsible for inventory control

. Directed all sales floor activities

Lowe's Customer Service Representative

Aug 2005 - Feb 2006

. Resolved difficult issues regarding customer complaints and other

matters

. Maintained solid customer relationships by handling their questions

and concerns with speed and professionalism

. Responsible for all returns and exchanges of store merchandise

. Worked closely with managers in other departments, such as sales, on

updating policies and procedures for customer services

. Maintained electronic database and input data into existing inventory

database as needed

. Responsible for checking paperwork and ensuring correct documentation

of merchandise

. Responded to telephone inquiries

Bunyan's Barbeque Crew Member Jan 2003 -

Feb 2004

. Maintained control of cash

. Provided public relations and in-house advertising for special sales

and events

. Assisted with food service and inventory

Anointed Apparel Sales Person May2002 -

Jun 2004

. Represented the company accurately and persuasively to prospective

customers

. Operated the embroidery machine

. Oversaw control quality and helped to meet production deadlines

. Created screen designs for a multitude of processes

. Worked with customer to assure specifications are met and customers

are satisfied

COMPUTER SKILLS

Microsoft Office - Access, Excel, PowerPoint, Word Windows 2007

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