Customer Service High School

Jillian Wallace

**** ******* ***** ****

Jacksonville, FL 32218

Cell: 904-***-****

Email: *************@*****.***

Objectives

I am seeking a position in customer service that will employ both my

attributes and experience to deliver quality performance, as well as a

dedicated attitude to meet all company goals and objectives. In addition to

a strong work ethic, organizational talents, and extensive client care

knowledge, I bring with me an enthusiastic, "can do" philosophy blended

with exceptional verbal and written communication skills.

Experience History

Renda Broadcasting August 2010

to Present

Position: Promotions Intern

( Using multiple communication mediums to promote both the station and

sponsoring business' events

( Assisting in the coordination details of various campaigns, meeting

promotional objectives within appropriations

( On-location liaison ensuring client satisfaction as well as public

interest and involvement

Fairfield Displays and Lighting January 2008 to

May 2008

Position: Client Liaison

. Transferred internal phone calls and assisted customers with pricing,

product description, and lead-time availability

. Accurate entry of inventory as well as the accounts payable in

Peachtree and ACT

. Assisted in expo show from set-up, greeting attendees, and the

breakdown of the booth

Case Design Corporation April 2002

to May 2004

Position: Customer Service/Assistant to VP of Sales

. Entered and processed orders both faxed and emailed, followed through

the production, shipping and tracking of each order for each customer

. Cross-trained in departments improving coordination efforts, while

assisting fellow team members

. Attentively resolved all customer issues using problem-solving skills

experience

Accu-Sort Systems January 2000 to

April 2001

Position: International Order Coordinator

. Restructured and maintained all international accounts for the company

. Accepted all orders and followed them through in-house completion for

accurate and on-time deliveries

. Handled all US and receiving country's customs procedures to ensure

prompt deliveries

Education

United Education Institute January 2010 to August

2010

Business Office Administration

. Internet and Microsoft fluent; Word, Excel, Access, PowerPoint, and

Outlook

. Firm knowledge of marketing, HR, and accounting, as well as

business/ethical standards

Souderton Area High School

1995

. Excelled in college preparatory mathematics / Volleyball

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