Customer Service Representative
Resume:
Lorene Brown
abiy09@r.postjobfree.com
Res: 661-***-****
Palmdale CA 93552
Cell: 661-***-****
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POSITION DESIRED: To secure a position as a customer service representative
that will utilize my acquired experience, abilities and education.
RELEVANT QUALIFICATIONS
o Over fifteen years' experience working in administrative, customer
service and customer contact environments
o Have management and supervisory experience
o Experienced in call center answering questions regarding products or
order status
o Assists customers with placing and tracking orders or assisted with
issues regarding their orders via phone, or claim status
o Skilled in techniques for achieving high levels of customer satisfaction
o Self-motivated, action and detailed oriented, experienced in
methodologies for maximizing productivity and quality, and a team player
o Problem solver & excellent communication skills
o Familiar with a variety of software applications
PROFESSIONAL EXPERIENCE
o Scheduled, dispatched and monitored employees daily tasks
o Trained new employees
o Eight years experience working with HCPCS, HIPAA, ICD-9 / CPT coding
regulations, and CMS- 1500 claim forms
o Reviewed processed and issued medical payments in a timely manor
o Verified all insurance regulations were met and related to automobile
accidents
o Followed insurance and ethic regulations according to the California
Department of Insurance
OTHER ACCOMPLISHMENTS
o Created a textbook inventory & student debt auditing system within the
Los Angeles Unified School District (LAUSD), which assured the accuracy
of textbook inventories and eliminated backlogs in collecting student
debts for school materials.
o Authored a quick reference book, which listed and described all academic
and social events at Pierce Community College. The book won formal
recognition from the Associate Dean who, in a letter of appreciation,
memorialized it as an innovative method for students and facility members
to plan their social and business activities.
o Received top performer certificates for providing excellent customer
service and perfect attendance
o Licensed Notary Public
o CPR, 1st Aid & AED Certified
o Created store & wall displays which helped increase sales
Lorene Brown
abiy09@r.postjobfree.com
37737 Sweetbrush St Res:
Palmdale CA 93552
Cell: 661-***-****
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EDUCATION
B.A. Fine Arts CSUN Northridge,
CA
A.A. Liberal Arts L.A. Pierce Community College
Woodland Hills, CA
Certificate Professional School of Medical Transcription
Atlanta, GA
Certificate/A.A. Antelope Valley Community College (Pending)
Lancaster, CA
COMPUTER SKILLS
EMPLOYMENT HISTORY
2001-2010 Claims Representative Senior 21st Century Insurance
Woodland Hills, CA
1998-2001 Substitute Teacher Palmdale School District
Palmdale, CA
1997-1998 Customer Service Representative Harte Hanks
Valencia, CA
1996-1997 Customer Service Representative Deluxe Financial
Services Lancaster, CA
1995-1996 Assistant Division/Office Manager Blue Ribbon Stairs
Palmdale, CA
1994-1995 Service Coordinator Neocomp Systems
Chatsworth, CA
REFERENCES AND LETTERS OF RECOMMENDATION
Available upon request
o Outlook
o Windows XP
o Electronic Mail
o PowerPoint
o Mitchell Medical
o Decision Point
o APS
o Microsoft Word
o Excel
o Quicken
o Napersoft
Contact this candidate