Sales Customer Service

Dawn Zastrow

**** ******** *** 562-***-****

Long Beach, Ca 90815 abixzp@r.postjobfree.com

EXPERIENCED SALES PROFESSIONAL

OBJECTIVE Dynamic, self-driven sales professional seeking a management position within an organization

that rewards results and offers the opportunity for advancement

PROFILE I am a seasoned manager with a proven track record of increasing sales and establishing and

exceeding customer expectations. My management experience has helped me develop strong

leadership, problem solving and communication skills. I am known to develop solid business

relationships through honesty, integrity and consistent follow through

SUMMARY OF QUALIFICATIONS

• • Recruiting/Hiring Staff •

Lead Generation Scheduling Staff

• • Measuring Goals •

Client Relations Assessing Client Needs

• • Marketing/Prospecting •

Sales Forecasting Partner Relations

EMPLOYMENT

12/05–09/09 General Manager LA Fitness Inc.

• Consistently exceeded company's expectations

• Fast tracked into a management position

• Oversaw the operation of 3 departments (including 3 other managers and approx 40 employees); Operations, Sales

and Personal Training

• Responsible for hitting both daily and monthly goals

• Recruited, Hired, Trained and Terminated staff

• Responsible for staff scheduling

• Responsible for all sales training

• Organized all marketing programs/driving new business

• Increased sales with the help of new campaigns, strategies and plans

• Developed and promoted several individuals into management positions

• Lead all cross promotions with local businesses

• Increased member retention from an average of 12 months to 27 months

• Member Service/Client Relations

• Consistently ranked in the top 10 clubs

01/04–11/05 Telemarketer/Inside Sales Casepost.com

• Approx. 200 cold calls a day

• Ability to get by the gatekeeper and actually speak to the attorney

• Self-motivated & self-disciplined

• Organized & distributed all outside sales reps schedules (nationwide)

• Managed the status & the disposition for appointments that were ran

• Assistant Supervisor in the phone room (9-12 people)

• Handled many other duties

08/99–01/03 GM Clerk/Checker Stater Bros.

• Customer Service

• Handled money

• Delegated assignments

• Placed inventory orders

• Was responsible for many other duties

SKILLS Microsoft Word, Works, and Excel; Refined phone etiquette; Exceptional verbal and written

communication skills.

References available upon request

Contact this candidate