Customer Service Administrative Assistant

SHARI D. GUNTER

919-***-****

Executive Administrative Assistant

abixza@r.postjobfree.com

OBJECTIVE

I present a professional image, maintain strict confidentiality, use

discretion and sound judgment in performing duties that include exceptional

communication, organizational and client/customer service, knowledge and

perception of what constitutes urgent attention. I am computer literate as

is necessary in composing and typing complex correspondence reports,

relaying confidential information, screening and prioritizing all incoming

correspondence and telephone calls.

SYSTEMS AND TOOLS

. Windows 95/98/00/03 NT/XP, Mainframe, UNIX, LAN

. Microsoft Office - Word, Excel, Visio, PowerPoint, Project, Access

. Publishing - Interleaf, FrameMaker+SGML, WordPerfect, Adobe Acrobat

. Presentation - Paint, Photoshop, My Marketing Materials, PaperPort

. Document Control - LiveLink, Lotus Notes, Sharepoint, Trakker

. Web Browsers - Netscape, Internet Explorer

. Web Design - Dreamweaver, Front Page, My Web Page, HTML

. Email - Internet/Intranet, Outlook, America Online, Hotmail, Yahoo

SKILLS

- Manage communications through email, phone and correspondence with key

clients, contacts and stakeholders

- Manage domestic and international travel

- Facilitate special requirements for international travel such as

passports, visas, tracking flights, etc...

- Manage scheduling of internal and external meetings

- Provide task management support with various departments

- Prepare, edit, polish and organize documents while ensuring retention and

confidentiality of information

- Manage expenses and daily/monthly reports

- Perform special projects as assigned

- Uphold professional reputation of company through interactions with

management, employees and visitors

- General office management such as managing vendors for supporting

copiers, printers and phone system

- Various support of website management activities

- Able to develop and implement process improvements relative to job

responsibilities

- Human resources, accounting and bookkeeping experience

EXPERIENCE

07/99 - 07/10 Consultant for Various IT Networking and

Documentation Contracts - Raleigh, NC

10/95 - 03/05 TriFL and FGRH Non-Profit Organizations (Freelance)

- Raleigh, NC

03/98 - 07/00 New Direction Publishing Co. (Part-Time Owner) -

Raleigh, NC

05/93 - 05/99 Goldstein & Associates, Inc. - Office Manager, Editorial

Assistant to Technical Writers, and Bookkeeper for

Environmental Consultants - Raleigh, NC

HOME-BASED WORK EXPERIENCE

10/03 - Present The Word Resume Writing Service (Part-Time Owner)

06/00 - Present Animal Art & Crafts Co. (Part-Time Owner)

http://AnimalArtCrafts.8m.com

EDUCATION

Degree in Commercial Art - Art Institute of Houston (TX).

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