Customer Service Sales
Resume:
Claudia Reynolds
Cleveland, TN 37362
Objective
To find a challenging, long term position in the administrative/customer service
field
Qualifications
v Customer service experience
v Administrative experience
v Experience with client confidentiality
v Experience with MS Works, Word, Excel, Outlook Express, Power Point,
WordPerfect, Lotus, PageMaker, Adobe, PhotoShopCS2
v Typing speed 75 wpm
v Advanced 10 key experience
v Experience in accounts receivable and payable
v Multi line telephone experience
Education
B.A. Communications, University of Tennessee at Chattanooga
Experience
July 2009 to present Freelance writer/volunteer Performed public relations and
marketing work for various local and regional agencies and individuals, including
local literacy programs for children, American Cancer Society, and political
candidate. Write for online sites and regular freelance markets.
February 2009 to July 2009 Customer Service Rep/Sales Rep
AppliancePartsPros Assisting customers with orders and resolving customer
service issues in a call center environment. Tracking orders, issuing RMA’s and
refunds.
September 2005 to July 2008 Whirlpool Corporation/ProTemp Staffing,
Knoxville, TN Receptionist/Customer Service Parts Center: Greet visitors and sales
people, Excel spreadsheet, product research, customer complaint resolution.
Answer incoming ACD line and assist customers with part number, model number
and descriptions, pricing and availability, order status information, order tracking
and proof of delivery using SAP software.
May 2004 to July 2005 Vaughn Funeral Home, Spring City, TN
Secretary/Administrative Assistant: Administrative support for two funeral
directors, secretary to owner/CEO, responsible for all correspondence, web
research, appointments, funeral arrangements, legal documentation, multi line
telephone system; accounts receivable and payable; monthly tax reports; inventory;
sales analysis reports; designing letterhead and forms; billing/collections, writing
obituaries, desktop publishing; other duties as assigned.
August 2002 to May 2004 Returned to school
May August 2002 Suburban Manufacturing Company, Dayton, TN
Secretary /Customer Service Representative: Secretarial support for salesmen,
technicians and director of marketing. Handled and resolved customer complaints
and general technical issues via telephone and internet, handled UPS/Fed Ex
shipping arrangements, processed credit card orders, transcribed correspondence
from Dictaphone, responsible for mailroom and distribution of warranties,
guarantees and technical literature.
March 2OOO March 2OO2 Hobbs/USA Staffing Agency, Dayton, TN
Temporary administrative and clerical assignments: Employed as receptionist at
staffing agency when not out on assignment with clients, performed pre interview
screening, OSHA training/orientation, multi line phone system, matching
employees with work requests from employers, general office duties; Also worked
as secretary for engineers/designers/plant managers at JM. Huber Company, Spring
City; La Z Boy Product Development, Dayton; Lear Corporation, Dayton.
References
Sandy Roberson
Texas A & M at Corpus Christie
Corpus Christie, TX
Diana Everett
319 E. Farrell Street
Niota, TN 37826
Bill Metts
Veterans Affairs Service Officer
Rhea County Veterans Administration
375 Church Street
Dayton, TN 37321
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