Customer Service Sales

Kristie Hall

205-***-**** (home)

205-***-****(cell)

abixw6@r.postjobfree.com

Skills Summary Training experience in a Call Center/Customer service program…Great

communication skills and listening skills…Experienced in handling customer’s complaints and also

solving customer’s problems...Typing…Filing… Locating information…Experienced in Microsoft Word and

Microsoft Office Outlook…Experienced in Data entry and Keyboarding…

Education March 2007 Jefferson State Community College, Birmingham, AL

Certificate: Call Center/ Customer Service Training Program

Volunteer 2004 Inverness Elementary School, read to students/helped teacher

2003 Cahaba Heights Spring Festival

2002 Secretary, Huffman High School

2002 Birmingham Nursing Home, talked and read to the elderly

Experience

September 2008- Present State Farm Insurance Company

Claim Service Assistant

• Handled high volume calls

• Responsible for shipping off important documents to other insurance

companies & lawyers

• Process about 60-70 claims a day

October 2007- September 2008 AT&T

Customer Service Rep.

• Handled high volume calls

• Filing

• Responsible for shipping (10-20) customers access cards by deadline

• Follow up telephone calls to ensure customer satisfaction

April 2006-September 2006 Serra Toyota

Data Processor

• Processed about 35 new customer’s car sales a day

• Follow up telephone calls (35 daily) to update customer files and ensure

customer satisfaction

• Responsible for shipping 30-40 car transactions to bank by deadline

• Filing

• Switchboard

March 2005-July 2005 Wal-Greens

Photo-tech/Cashier

• Handled high volume of customers (30-40) in photo center

• Assisted 20-30 customers on new photo computer a day

• Accustomed to working 10 hour shifts

November 2004-March 2005 Chick-Fil-A

Cashier

• Cashiered sales of $400.00 daily

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