Administrative Assistant Mental Health

Heather B. Swank, M.Ed.

*** *********** *******, ******, ******* 30605 706-***-****

************@*******.***

Education

Master of Education, Rehabilitation Counseling, The University of Georgia,

1997

Bachelor of Social Work, The University of Georgia, 1992

Work Experience

First Presbyterian Church, Athens, Georgia, November 2005 to May 2010

Senior Administrative Assistant

First Presbyterian is the largest Presbyterian Church (USA) in

northeast Georgia and one of the largest churches in Athens, Georgia,

with approximately 1260 members. In addition to previous responsibilities:

. Delegate work to two administrative support staff

. Provide primary administrative support to the Senior Pastor/Head

of Staff

. Maintain the Senior Pastor's appointment calendar

. Maintain the Senior Pastor's confidential files and general office

files

. Oversee sensitive and confidential correspondence

. Direct sensitive phone calls

. Broadcast time sensitive press releases and emails

. Disseminate newspaper announcements and advertisements

. Oversee fundraising campaigns

. Implement mass marketing outreach efforts to develop new

membership

First Presbyterian Church, Athens, Georgia, July 2000 to November 2005

Administrative Assistant

. Use computers, scanners, printers, copiers, mechanical folders and

digital cameras to produce printed materials

. Design and layout brochures, flyers, signs and newsletters

. Write news releases and articles for church newsletter and web

site

. Prepare and distribute bulk postal mailings

. Purchase all supplies for the church office and church programs

. Manage the wedding schedule and coordinate and direct all aspects

of wedding ceremonies and receptions

Athens Regional Medical Center (ARMC), Commencement Center, Athens,

Georgia, 1998 to 2000

Aftercare Coordinator

ARMC is a 315-bed hospital that provides the healthcare needs of a 17-

county service area in northeast Georgia. The Commencement Center

was the hospital's substance abuse treatment program at that time.

. Coordinated and led the Aftercare Program at The Commencement

Center

. Worked independently as head of the Aftercare department

. Led group counseling with both in-patient and out-patient clients

. Delivered weekly lectures on the disease of addiction and

substance abuse prevention to patients and family

. Provided case-management and individual counseling to patients in

the Aftercare Program

. Reported patient progress to employers, legal system, medical

boards and licensing boards

. Wrote regular articles for the Commencement Center newsletter and

web site

Georgia Mountains Community Services (GMCS), Demorest, Georgia, 1997 to

1998

Mental Health Counselor

GMCS offers behavioral health programs that assist adults, children,

adolescents and families affected by a mental illness, emotional

disorders or addictive disease. The organization helps thousands of adults

with developmental disabilities participate in their communities

and be as independent as possible.

. Provided individual counseling to out-patient mental health

clients

. Conducted psychological assessments

. Collaborated with physicians, nurses, counselors and other service

professionals

. Assessed client eligibility for services offered by Georgia

Mountains Community Services

. Made referrals to community programs and resources

. Made home visits to clients to assess their mental stability and

possible need for further treatment

Georgia Mountains Community Services, Toccoa, Georgia, 1996 to 1997

Residential Services Coordinator

. Provided case management to clients with chronic and severe mental

illness

. Assisted clients in finding suitable housing in independent

residences and supported environments

. Managed emergency housing facility for at-risk clients in need of

temporary housing

. Made home visits to clients to assess their mental stability and

possible need for further treatment

. Supervised and trained mental health technicians in providing

services to clients

. Prepared and administered the budget for the Residential Services

Department

Georgia Options in Community Living, Athens, Georgia, 1992 to 1994

Consumer Assistant

Georgia Options supports people with disabilities to live in their

own homes and to have typical life experiences. The organization

embraces the philosophy of supported living and works to create

individualized services for each person they support.

. Managed household for a developmentally disabled individual.

. Determined need for and selected adaptive equipment to accommodate

disability.

. Assisted in activities of daily living.

. Supervised part-time relief workers.

Advantage Behavioral Health Systems (ABHS), Athens, Georgia, 1990-1992

Job Coach (Part-time during undergraduate school)

ABHS is a publicly-funded provider of behavioral health,

developmental disability and addictive disease services for Barrow,

Clarke, Elbert, Greene, Jackson, Madison, Morgan, Oconee, Oglethorpe, and

Walton counties.

. Assisted individuals with mental illness in finding and

maintaining employment

Volunteer/Internship Work Experience

Volunteer

. Athens Area Council on Aging volunteer - delivered meals-on-wheels

. Athens Area Homeless Shelter volunteer - cooked meals for

residents

Internships

. Athens Area Council on Aging - helped low-income senior adults complete

applications for Energy Assistance

. Charter Winds Hospital, Athens, Georgia - started geriatrics

program to reengage dementia patients

. Division of Youth Services, Youth Detention Center, Athens, Georgia -

worked with at-risk youth to help prevent crime recidivism

. Division of Rehabilitation Services, Vocational Rehabilitation,

Clarkesville, Georgia - helped people with

disabilities achieve independence and find meaningful employment

Computer Skills

Proficient in both Microsoft and Apple Macintosh computer platforms and in

the following programs:

General Office Programs

. Microsoft Office including Excel, Internet Explorer, Outlook and

Word

. Apple Safari and Pages

. Automated Church Systems (ACS)

Graphic Design/Desktop Publishing/Marketing Programs

. Adobe Acrobat, Indesign, Pagemaker and Photoshop

. Apple iPhoto

. Constant Contact

Public Speaking

. Lead counseling groups for substance abuse patients

. Delivered lectures to substance abuse and mental health patients and

youth detainees on positive coping/life skills

. Currently directing wedding rehearsals and weddings

Other Skills

. Strong organizational skills and ability to structure effective office

functioning

. Ability to use independent judgment

. Ability to effectively deal with the public, possessing strong oral and

written communication skills and professional

demeanor

. Proficient in business writing, grammar and business etiquette

Training

Automated Church Systems (2005) - Computer training in software program

utilized in faith-based organizations.

Training covered use of database, mail merge, generating reports and data

back-up.

Certifications

. Certified Rehabilitation Counselor, 2003 (eligible for re-certification)

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