Customer Service Sales

TABITHA J WEISS

***** * ************* ****, ** **214

913-***-**** abixtj@r.postjobfree.com

CAREER SUMMARY

Highly accomplished and skilled logistics supervisor with safety,

industrial and distribution warehousing experience. Cultivated 10+ year

customer relationships providing attention to details and strong

communication skills. Collected and managed over 3,600 customer accounts

and multi-tasked with carriers to analyze freight discounts and resolve

shipment claims. Actively planned, coordinated, and tracked a fleet of 30+

trucks daily, negotiated customer loads, and trailer pools. Quickly

learned to build leadership, maintain customer relationships, and manage

operations in fast-paced environments.

professional Profile

Adecco, Inc; (Compass Minerals) Overland Park, KS

2009-2010

Logistics Appointment Scheduler

Confirmed appointments scheduled on appropriate shipping dates to ensure

accurate deliveries.

Coordinated with load planners, plants, and customer service to correct any

appointment errors. Verified appointments scheduled to comply with dates

in E1 and TMS. Voucher matched freight invoices to be paid. Called for

Pod's. Calculated and responded to sales staff on freight rate requests.

Updated and maintained Canadian and US fuel surcharge tables. Updated

customer service, sales staff, and logistics of current fuel surcharges.

Compiled carrier issue reports.

TransAm Trucking, Inc.; Olathe, KS

2007- 2008

Logistics Planner

Actively planned a fleet of trucks for a top truck carrier with annual

revenues of $216M.

Planned and coordinated trucks from point A to point B. Organized with

fleet managers the mileage, routing, and loads necessary for drivers.

Advised fleet managers about late alerts and reported breakdowns of trucks.

Swapped out loads with fleet managers to guarantee timely product.

Supplied upper management with volume of and availability of trucks needed

for the week. Negotiated with customers on delivery times. Organized

trailer pools to ensure plants had trailers necessary to move loads. .

. Promoted from logistic assistant to planner to manage and plan the

central-east region.

. Actively participated in formulating client relationships with major

meat companies on EDI orders, destination stops, and approved

appointment times.

JCPenney Logistics Center; Lenexa, KS

2006-2007

Functional Logistics Supervisor

Managed 19-29 distribution warehouse associates directing, engaging, and

coaching them in work activities under frequent high-pressure situations.

Organized and scheduled day-to-day operational activities in order to

control hours under budget. Trained, developed, and provided a supportive

relationship with associates. Planned, directed, and managed warehouse

operations to meet prescribed productivity requirements and service goals.

Ensured adherence to proper safety and operating regulations through

policies/procedures.

. Received certification on logistics supervisory courses offered

through JCPenney Logistics.

. Excelled in customer service with accurate and production merchandise

processing, based on associate performance and appraisals

The Middleton Group; Hollister, MO

1997-2005

Collections Manager

Controlled 3,600+ accounts in three companies under company's umbrella in

revenues of $2M.

Controlled receivable accounts and collections for a safety/industrial

distributor warehouse, Researched and monitored overdue accounts.

Developed internal solutions to resolve delayed customer payments. Tracked

and traced transportation charges with carriers. Analyzed freight

companies for outbound shipments. Acted as an intermediary among customers

and salespeople resolving over, short, and damaged delivery issues.

. Slashed freight cost by 8% researching bills of lading and developing

reports for shipments.

. Slashed overdue payment processes by 12%.

. Implemented an assertive payment plan controlling receivables under a

2 % margin.

. Improved satisfaction of delivery operations coordinating with

billing, purchasing, and warehousing to resolve B2B/B2C order

fulfillment discrepancies.

Ozarks Auto Show, Inc; Hollister, MO

1993-2006

Financial Operations Secretary

Executed a broad range of financial functions for a private company with

annual revenues of $1M

Managed office operations utilizing extensive confidentiality, legality,

and financial accountability of a corporate secretary and certified notary.

Controlled several bank accounts, authorized transfers, generated

quarterly and P&L reports, reconciled cash accounts, prepared payroll tax

returns, and processed accounts payable and receivables. Monitored and

maintained transactional inventories, insurances, and depreciation reports.

. Saved $6,000 a year preparing payroll tax returns in-house, instead of

outsourcing

. Certified and performed county notary duties during full employment

RElevant experience

Actively performed contract labor from March '09 to Oct '09 with KC

Construction Supply.

Trained online to attain several JCPenney management classes for coaching

and management.

Collaborated and teamed with university groups using quantitative analysis

to recommend actions to decrease expenses for private fleet lines versus

"for hire" fleet lines.

Completed a student internship focused on replenishment activity and

assisted purchasing.

EDUCATION

BACHELOR OF SCIENCE: MARKETING / LOGISTICS AND TRANSPORTATION

Minor: Management

Missouri State University, Springfield, MO

* Personally financed 95% of education while working multiple jobs.

technology PROFICIENCIES

Microsoft Office (Word, Excel, Outlook, Power Point), PC*Miler, AS400,

Quick Books Pro, Internet.

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