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Customer Service Manager

Location:
New Lenox, IL, 60451
Posted:
September 09, 2010

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Resume:

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objective

Seeking a career with a progressive organization where I can utilize my

skills, education, creativity and experience in management, graphic design,

communications, web design, fundraising, customer service and photography

in a challenging role that allows for advancement and growth.

experience

Marketing/Studio Assistant Manager, The Picture People

Mar 2010- Present

Manage associates while capturing special moments through photography.

Ensure exceptional customer service & sales through proper staff

utilization and development. Partner with local marketing resources to

exceed sales plans and increase market share through monthly events:

Mother's Day with Macy's Cosmetics counter, Graduation with BachRach, Fun

in the Sun, Back to School Project Style, etc. Update mall website with

promotions and events to be displayed on Facebook and Twitter.

Art Director, Central Newspaper Jan 2010-Mar 2010

Design print and Internet advertisements for newspaper publications. Drive

new business through search engine optimization. Website development,

Internet tile ad design and banner ads displayed on social media sites,

partner websites and email blasts.

Design/Communications Intern, ALSAC St. Jude Children's Research Hospital

Jan 2009- Dec 2009

Collaborate with Event Marketing Reps, Managers, Board of Directors,

Volunteers and prestigious Community Members to plan and execute

fundraising events (St. Jude Runs, Annual Telethon, Up'Til Dawn, region-

specific events etc). Design creative marketing materials for events

including: direct mail pieces, signage, billboards, newspaper and magazine

designs.

Graphic Design Intern, Economic Development Council for Central Illinois

May 2008- Jan 2009

Work with the Marketing Manager to create marketing materials including:

print and internet mail pieces, signage, annual reports, brochures,

maps/charts, websites, email blasts, social networking sites, newspaper and

magazine advertising. Planned and developed strategies for the Annual

Meeting which included hiring a guest speaker, advertising event/designing

material, recruiting volunteers and assessing and designing event room

layout.

Graphic Design Intern, Empress Casino Dec 2006-Jan 2007

Interned directly with the chief graphic designer in day-to-day activities

which included; designing marketing materials for special events, develop

creative for direct mail pieces copy editing, and the monthly staff

newsletter.

education

Joliet Junior College 2010

College-Level web design & administration courses

Bradley University 2009

Bachelors of Science in Graphic Design and Advertising

GPA: 3.0

Lincoln-Way Central High School 2005

High Honors

leadership activities

Recruitment Chair, Chicago Dance Marathon 2011

Assist the Recruitment/Dance Relations Director in recruiting dancer teams

(alumni and corporate teams). Responsible for questions submitted by

dancers. Help coordinate information sent out to all dancers and team

delegates

Vice President of Communications, Bradley University Dance Marathon 2007-

2009

Oversee directors and committee members to plan, organize and execute

successful event planning. Promote DM throughout the campus and community

through innovative ideas and efforts. Recruit dancers, sponsors and

volunteers. Plan and promote special events leading up to the event.

Director of Advertising, Bradley University Dance Marathon 2006

Promote Dance Marathon on a local, regional, and national level. Create and

implement innovative print and Internet ad campaigns (fliers, brochures,

mailing pieces, orientation inserts, email, Facebook, Twitter, BlackBoard)

to raise awareness of the event throughout the campus and Peoria-area.

honors

Dean's List, Bradley University 2009

MJHS Academic Scholarship 2005

The University Scholarship 2005

skills

Graphic -Photoshop, InDesign, Illustrator, Darkroom

Web Design - Flash, Dreamweaver, XHTML, CSS

Modeling - SolidWorks 2009

Office - Microsoft Word, Excel, Powerpoint,

Outlook

Social Media - Facebook, Twitter, LinkedIn, Coroflot

References & portfolio

Available upon request



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