Shannon L. Todd

**** *. **** ** ***. J-***

Boise, Idaho 83704

208-***-****

abixre@r.postjobfree.com

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Summary:

Twenty years of customer service experience

Work well with others and independently

Capable of multitasking

Excellent organizational and communication skills

Administrative skills such as typing, filing, answering phones, etc.

Proficient in Excel, Word, Outlook, JD Edwards, Cornerstone

Work Experience:

Poulsen Orthodontics

Boise, Idaho

Orthodontist Assistant

January 2008-Present

Make sure clients and patients get the best service in a timely manner

Make sure patients do not have any broken or loose brackets, bands, wires,

or ties

Take records of patients (x-rays, photos, impressions for models, bite

waxes), place new arch wires, remove braces, etc

Keep record of what was done the day of appointment and what needs to be

done at the next appointment according to the doctor

Sterilize instruments

Purge past models

Complete daily maintenance of the Orthodontist office

Make essix retainers for patients ahead of scheduled due date

Intermountain Pet Hospital

Boise, Idaho

Exam Room Technician

May 2007-January 2008

Made sure clients and patients got the best service in a timely manner

Responsible for getting all patient information for the doctor such as

symptoms, history of vaccinations/illnesses/surgeries, current

temperature of patient

Made sure all instruments were out for the doctor to use for the exam

Gathered samples for cytology's using slides

Assisted the doctor during the exam by holding the patient, handing the

doctor the instruments to use, took patients to the treatment area to get

blood or urine samples

Assisted with ultrasounds and x-rays

Filled prescriptions and made the labels

Scheduled appointments

Processed the payments from each appointment I handled

Called clients in regards to how their pets were doing and answer any

questions they had

Responsible for the welcome letters for new clients

Responded to all doctors emails and made sure any information that was sent

about a patient was copied into their file

Responsible for auditing weekly transactions

J.R. Simplot Company

Boise, Idaho

HR Coordinator/Recruiter

November 2005-May 2007

Answered questions from applicants, candidates, and hiring managers

Went through all incoming resumes for particular positions and made sure

they met the qualifications of that position

Recruited for salaried positions

Conducted reference and background checks, performed phone interviews,

scheduled candidates for interviews, and made travel arrangements/hotel

accommodations for candidates

Coordinated and participated in career fairs (professional and college)

marketing Simplot as the employer of choice. I registered the company,

scheduled team members, made sure the display had current available

positions, giveaways, and literature on the company

Coordinated and reconciled temporary staffing, as well as car rental

invoices

Southwest Airlines Boise, Idaho

Flight Attendant

February 1999 - November 2005

Primary responsibility was to ensure the safety of passengers

Trained in first aid, CPR, fire-fighting, self-defense, and aircraft

security procedures

Secondary responsibility was to ensure that Southwest was perceived by the

passengers to be a hospitable airline

KBCI Channel 2 (Fisher Communication) Boise, Idaho

Audio-Visual Technician

May 2000 - March 2001

Operated teleprompter and studio cameras

Synchronized sound bites with video clips

Performed administrative tasks including copying, filing, and running

errands

Smokey Mountain Pizza & Pasta Boise, Idaho

Waitress

March 2000 - July 2000

America West Airlines Phoenix, Arizona

Flight Attendant

April 1997 - January 1999

Farmer's & Merchant's Bank Long Beach, California

Merchant Teller

August 1996 - April 1997

Responsible for large deposits from commercial clients

Performed administrative tasks including copying, filing, typing, faxing

Education:

Rio Solado Community College Phoenix, Arizona

Fall 1998

Dean's List

Technical Vocational Institute (T-VI) Albuquerque, New Mexico

Spring 1993

Highland High School Albuquerque, New Mexico

Graduated May 1991

Certificates:

Dealing with Difficult People

Handling Emotions Under Pressure

Excel I and II

Word I, II, and III

Outlook

Volunteer Work:

Zoo Boise

Boise, Idaho

May 2008-Nov 2009

Simply Cats Cat Shelter

Boise, Idaho

Fall of 2005

Animals In Distress Bird Center Boise, Idaho

Summers of 2001 & 2002

Alameda Animal Shelter Alameda, California

Jun 1999 - March 2000

World Wildlife Zoo Litchfield Park, Arizona

Summer 1998

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