Customer Service Administrative Assistant
Resume:
Profile Experienced, Professional, Bilingual Administrative Assistant with an
Statement: adaptable nature and established reputation for reliability, punctuality,
attendance, follow through and commitment to service.
Creative and innovative problem solver easily establishes rapport and
productive working relationships with co-workers and possesses strong
background in customer service. Efficient in Microsoft software and internet
communications.
Profession
al 2004-2009 Riverside Community Bank Rockford, IL
Experience Receptionist/Personal Banker Assistant
: -Greet visitors and determine access to specific individuals or departments
-Direct calls and customers to appropriate parties or take messages
-Diplomatically resolved customers complaints
-Maintain records management database systems
-Prepare reports, memos, letters, financial statements, using word
processing, spreadsheet, or database software
-Provide clerical support to other departments including Sales, Mortgage, and
Consumer Loan departments
-Perform basic bookkeeping work
-Certifications held as State of Illinois Notary Public
2003-2004 Candlewick Lake Association Poplar Grove, IL
Receptionist
-Primary informational contact with community and property owners
-Registration of new property owners and vehicles
-Data entry of address changes, citations, and passes
-Assist Building Department Manager with customer service
-Operated multi-line telephone system, filing, faxing, and sorting mail
-Diplomatically resolved customers complaints
-Maintain records management database systems
2000-2002 ZS Associates Evanston, IL
Administrative Assistant
-Maintained front desk operations
-Operated multi-line telephone system
-Providing excellent customer service to clients
-Assisted department manager with client billing and on-site catering
-Assisted other administrative assistants with special departmental projects
-Opened and closed office daily
-Prepared meeting rooms for conferences
-Other office operations included filing, faxing, sorting mail
1995-2002 Fantus Paper Products/P.S. Greetings Chicago, IL
Receptionist
-Greet visitors and determine access to specific individuals or departments
-Direct calls and customers to appropriate parties or take messages
-Diplomatically resolved customers complaints
-Prepare memos, letters, using word processing, spreadsheet, or database
software
-Maintain records management database systems
-Provide clerical support to other departments including Sales Department
-Maintained daily front desk operations with filing, faxing, sorting mail,
opening office procedures
Education/ Northwestern Business College Associate in Applied Science Degree
Chicago, IL
Training:
MABEL GALVAN
113 S. State Street
Poplar Grove, IL 61065
abixnw@r.postjobfree.com
MABEL GALVAN
113 S. State Street
Poplar Grove, IL 61065
abixnw@r.postjobfree.com
Contact this candidate