Customer Service Manager
Resume:
Jonathan D. Ives
Beaverton, OR 97006
********@*******.***
Professional Objective
To find an opportunity to contribute to the growth of an organization in
which my skills in creative thinking and customer service can be drawn upon
to further the successes of the team.
Skills
Excellent written and verbal communication skills
Extremely proficient and effective at managing multiple tasks
Self-starter with an eye for detail
Effective leader and enjoyable teammate
Work Experience
EthicsPoint Inc. Lake Oswego, OR 12/2006-present
Contact Center Supervisor/ Interim Unit Manager
As a member of management, it has been crucial to work diligently to
address concerns to meet our organization's lofty goals. Taking
initiative on several projects has allowed me to expand my role within
the department. Both vocal and written communication is key to the
success of this job. Ensuring other employees are accountable for
their work allows me to take ownership in all functions of the
department. Scheduling for the staff and conducting interviews for new
hires has fostered a growing responsibility that I continuously aim to
expand. Acting as an effective leader while maintaining camaraderie
with the entire team is a quality I take great pride in. Developing the
skill set for those on my team as unit manager has allowed me to put to
use my ability to teach and lead. Taking responsibility for direct
reports showcased my eagerness to improve my own contribution as well
as the contribution of those around me.
Avalon Hotel and Spa Portland, OR 9/2005- 9/2006
Spa Attendant & Front Desk Reservations
As Spa Attendant I was responsible for customer service. My duties
included maintaining the appropriate presentation of the facilities,
guest education, and responding to special requests. Knowledge of the
company, the industry and our goals allowed for an increased
involvement in the spa. In April of 2006 I was promoted to Front Desk
Reservations. My job involved selling spa services, scheduling
appointments, and answering various questions regarding the spa and
fitness club. Ensuring that spa bookings were properly handled was a
role I quickly became relied upon to fulfill. By taking an
opportunistic approach I was able to offer support and a creative
outlook on selling and advertising the fitness club memberships and spa
treatments. The ability to take on multiple tasks in various settings
aided in the growth of my employment.
Nordstrom Tigard, OR 12/2005- 8/2006
Sales Associate/ Server (caf )
I began at Nordstrom as a server in the caf in which allowed me to
gain additional experience with an organization know for customer
service. My skills for customer service were useful in dealing with
complaints and handling difficult situations. After receiving
excellent marks for customer service I moved to the sales floor. The
customer-first approach allowed me to quickly secure repeat customers
and immediately see an increase of 50% over my sales goals. Building a
direct rapport with each customer made the goal of continued business
possible and aided built upon my understanding of the importance of
developing relationships in and outside of the office.
Sports Management Worldwide Portland, OR 4/2005- 10/2005
(internship)
Sales staff/ research staff
Communicated directly with potential customers and answered questions
related to the industry
Coordinated with an NBA agent in researching information for player
portfolios
Developed an educational course in becoming and NBA general manager or
scout
Redman Law Firm Milwaukie, OR 8/2001-
10/2006 (seasonal)
Receptionist
Worked as the receptionist answering phones, contacting clients,
attorneys and judge
Composed letters to clients, put together files for court cases and
handled minor bookkeeping
Parking Lot Manager Corvallis, OR 8/2002- 11/2005
While attending OSU, I was fortunate to develop my leadership and
entrepreneurial skills. During football season I organized my
roommates to park fans' cars in our yard. I took the initiative to
negotiate with customers on pay and directed my roommates on how to
best utilize our space to maximize our profit. I handled all the money
as well as any complaints. Each year I controlled the money and
planned our spring break trips which were entirely paid for with this
parking operation. This experience in becoming a leader and developing
the operation has proven one of the most rewarding situations I have
been involved with. It is this real world experience that has allowed
me to become aware of my ability to lead and work well with a team
.
Education
Oregon State University, Corvallis, Oregon
Bachelor of Science in Business Administration (Marketing, Management)
5/2005
Minor in Philosophy (Logic and Reasoning)
*References available upon request
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