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Customer Service High School

Location:
Rochester, NY, 14624
Posted:
October 20, 2010

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Resume:

Danielle E Henry

**** ***** ******

Rochester, NY 14624

Day phone: 585-***-****

Email abixmz@r.postjobfree.com

Objective: To seek a challenging position with a job to make it a career.

Experience:

Woodcliff Hotel & Spa Health Club 08/10 - Present

. Greet and sign in guests and members to the fitness center.

. Responsible for register, cash flow, cash drops and keeping a neat

work space.

. Maintained appearance of pool area, locker rooms and fitness center.

. Maintained pool chemicals.

. Responsible for washing and folding health club towels.

. Friendly customer service.

Portrait Innovations - Photographer 03/10 - 06/10

* Photographer for children, individuals, and families using multiple

background settings.

* Maintained a pleasant, friendly appearance of the studio.

* Utilized color photo printers to create portrait packages.

* Performed troubleshooting and printer maintenance.

* Cash management.

* Lift equipment 50+lbs.

ADT Security Services - Emergency Dispatch 02/08 - 10/09

* Contact customers regarding alarms from their home security system.

* Maintained composure during stressful emergency situations.

* Provide quick services for all types of emergencies.

* Troubleshooting, assistance in maintenance and care for system.

* Assisted with training classes for new, incoming dispatchers.

Subway - Sandwich Artist 11/07 - 02/08

* Food preparation, using food safety procedures.

* Utilized Point of Sale register system

* Responsible for cash management.

* Responsible for nightly cleanup and restocking using store closing and

sanitation procedures.

* Friendly customer service.

Westside Gardens - Sales, Floral Designer, Register 01/07 - 04/07

* Provided customer service.

* Prepared floral arrangements for store displays and for individual

customers.

* Responsible for register and cash flow, maintaining a neat counter.

* Maintained store appearance inside and out.

* Used and organized equipment.

* Made occasional deliveries.

* Lift equipment 50+ lbs

Wegmans Food Markets - Floral Assistant, Cashier, Prepared Foods 08/05 -

06/07

* Prepared floral arrangements for customers and store displays.

* Responsible for plant care, customer orders, receiving and pricing floral

stock, and department maintenance and appearance.

* Averaged approximately $1,000 per shift on register; responsible for cash

flow and accurate register balancing.

* Followed health and food safety procedures and regulations, including hot

food line display and storage. food in temperature safety zone, follow

health and safety regulations, serve food to customers behind the counter

and in a hot food line, kept department clean and safe..

* Responsible for opening and closing procedures in each department.

* Received specialized training for new food products.

* Friendly customer service; received numerous positive customer comment

card responses.

Strengths: Five years customer service experience.

Background includes:

* Extensive product knowledge, register training, cash handling, inventory

and stock procedures.

* Retail experience during peak holiday seasons.

* Friendly and outgoing personality.

* Highly adaptive to new environments.

* Dedicated employee with a high aim for customer satisfaction.

Volunteer Work: Volunteers of America Day Care Center 07/05 - 09/05

Assisted teachers and staff with children's daily activities such as read

to children, field trips, meal coordination and cleanup. Helped create and

maintain a fun, safe learning environment. Assisted teachers with

children's play area clean up following each activity and at the end of

each day.

Education:

Graduate - Churchville-Chili Senior High School, Churchville, New York

2006

Monroe County BOCES 2 - Culinary Arts Education 2005 - 2006



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