Sales Customer Service

THERESA M. TOSCANO

** ***** ******

North Olmsted, Ohio 44070

440-***-****-Home

440-***-****-Cell (abixmp@r.postjobfree.com), Linked-In

OBJECTIVE: To utilize my years of hotel sales, travel and tourism

industry, and administrative and client/customer service experience with an

organization that can offer personal growth and security. I offer

dedication to my job with a strong work ethic.

SKILLS:

. Microsoft Word-Windows XP & Vista

. E-Mail-Lotus Notes, Outlook and Groupwise

. Excel

. PowerPoint

. Notary Public, Commission 2004

. Outside sales calls, prospecting and solicitation, sales blitz

. Corporate account management and retention & VIP service & problem

solving

. Meeting and Event Planning

. Site Inspections and Group Tour Escorting

. Hyatt Salesforce.com, & Envision (Data Base),PMS (Property

Mngmt.System), SalePro

. Hyatt Reservation System-RMS-Reserve & RAS-Accounting System

. Hilton Systems, OnQ Front Desk, OnQ Insider

. Travel arrangements with Apollo/Galilleo world-wide reservation system

. Detailed oriented with superior organizational & client relationship

skills

. Industry networking events and wide range of corporate and social

contacts including travel agencies and tour companies

HAMPTON INN HOTEL CLEVELAND-DOWNTOWN,1460 E.9th St., Cleveland

May, 2010-Present, Corporate Sales Manager

. Corporate sales prospecting, telemarketing, SalesPro maintenance,

Hilton Reservations, Group sales, SMERFE, meeting planning, catering

And servicing, rooming lists, administration of groups, sales tracking

HYATT REGENCY HOTEL AT THE ARCADE, 420 Superior Ave.,Cleveland

August, 2003 - April 1, 2009, Business Travel Sales Manager,

. Corporate sales, including prospecting and solicitation of new

accounts

. Client retention and customer service, problem solving

. Utilization of Hyatt reservation system, accounting system, and

property management, used to create and track monthly reports

. Client entertainment and events, attend weekly strategy and sales

meetings to discuss future business and marketing plans

. Weekly hotel site inspections, (tours of hotel) individual and group

. Responsible for proposals and contracts for new business, RFP's

. Managed an Administrative Assistant

. Conducted sales presentations for prospective and current clients

. Sales Office Administrative Assistant-August, 03-Sept.04 - Serviced

VIP guests, amenities, wedding blocks contracts, while I was the Sales

Administrative Assistant. Promoted to Manager September, 2004, travel

arrangements, Word, Excel & Powerpoint

HAHN LOESER & PARKS, LLP, BP Building, Cleveland, August, 2002 -May,2003

15,2003 Travel & Marketing Coordinator

. In-house travel desk, for airline and hotel reservations with Apollo

. Responsible for assisting with Business Development and Marketing

needs, and planning off-site meetings and functions.

WESTGATE TRAVEL SERVICE-July-1999 - August, 2002 (Division of Green, Rich &

Associates Advertising Co, Avon, Ohio.

. Group Administrator for large group incentive travel. Manage all

details of the group, negotiate airline rates, hotel rooms, process

contracts, rooming lists, manifests, and reserve function and meeting

space. Assist with group airport check-in, Apollo, & strong customer

service skills utilized.

ACCOMPLISHMENTS:

. Achieved Hyatt sales quota annually thru 2008

. Hyatt Hotels Manger of Quarter Award, August, 2007, nominated for

Manager of the Year Award

. Premier Travel Sales--$1,600,000 annual, top 5 in company

. 1995-Member of the Office Improvement Team for 12 months, resulting in

hiring of additional support staff

. 3 Employee of the Month Awards at Premier Travel

. International Travel experience to 5 continents

. Tour Escort for Westgate Travel and AAA Ohio Motorists Groups

. Basic conversational French and Italian

. Graduate, Barbizon School of Modeling, adult course, commentary &

public speaking, managed shows & presentations, part-time sales

. Instructor for Premier School of Travel, 2 years, World Geography

Course

. NOTARY PUBLIC, Commission 2004

EDUCATION:

. Hospitality Sales and Marketing Certification, American Hotel

Assoc.,MI.

. Lufthansa German Airlines, Expert International Tariff Certification

. Diploma, IATA International Certification, eneva, Switzerland

. Cleveland State University, 3 years, Major-Marketing, Business

Administration

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