Customer Service Administrative Assistant

Bonnie P. Cotter

**** **** *****, ******** *****, VA 23455 ? 847-***-**** ?

abixld@r.postjobfree.com

Administrative Support Professional offering versatile office management

skills and proficiency in Microsoft Office programs. Conscientious,

analytical, organizer who learns quickly. Able to prioritize multiple

projects while working independently or with a team.

EDUCATION

Master of Music Education, University of Miami, Coral Gables, FL 1997

Bachelor of Science, University of New Hampshire, Durham, NH 1993

Major: Business Administration Second Major: Music Performance

Relevant Courses:

. Computer Applications

. Business Statistics

. Financial Accounting

. Managerial Accounting

. Behavior in Organizations

. Financial Management

. Operations Management

. Marketing

. Intro to Business Data Processing

KEY SKILLS

OFFICE SKILLS

. Office Systems and Procedures

. File Management

. Database/ Records Management

. Spreadsheets/ Reports

. Accounts Payable

. Front Desk Reception

. Data Entry

. Multi-line Telephone Reception

. Dictation

. Correspondence

. Mass Mailing

. Customer Service

. Technical Training and Support

. Supply Procurement

. Inventory Management

. Facility Usage and Scheduling

. Travel Planning

. Event Planning

. Attendance Management

. Duplication

. Type 65 wpm

COMPUTER SKILLS

. MS Word

. MS Excel

. MS PowerPoint

. MS Outlook

. MS Access

. Windows Vista

WORK EXPERIENCE

ELL Teacher Associate: Pleasant Ridge Elementary School, Glenview, IL.

Nov 2008 - Mar 2010

. Provided small group support in math and reading for grades 3-5

. Provided clerical support as needed such as copying and word

processing

Early Childhood Music Teacher: Kindermusik (Self Employed),

Sept 2006 - May 2007

. Taught music to children 6 weeks old - age 3 and their caregivers

. Utilized prescribed curriculum specific to child development

. Statistics Assistant, Chase Staffing, Oct 2006 - Mar 2007

. Organized and imported monthly, quarterly, and yearly statistics files

. Assisted in training on new computer software

. Technical support provided via telephone and email

Senior Teller: Bank of America.

Jan - Dec 2005

. Provided customer service,

. Referred potential clients

. Maintain personal vault inventory

. Oversaw video monitor system

Director of Bands: North Andover High School, North Andover, MA.

1998-2003

. Increased band from 18 to 100 students in competitive music program

. Coordinated efforts of school, parents, and students towards goals of

quality music, high enrollment, and fund raising

. Developed new curricula for three general music classes

. Planned and implemented two out-of-state field trips for 150 people

. Planned and ordered all supplies for high school music department

. Maintained instrument inventory

Administrative Assistant to Facilities Manager: Univ. of Miami Student

Wellness Ctr..

1996-1997

. Scheduled facility usage

. Managed all aspects of room and field rentals

. Scheduled student employees

Administrative Assistant: NH Performing Arts Center.

1993-1995

. Generated correspondence, managed mailing database

. Trained personnel on computers, coordinated volunteers

. Managed house during shows, operated Box Office

. Oversaw all aspects of Living Classics school matinee series from

promotion to registration to arrival

Non-Profit Administrative Intern: Community Action Program.

Spring 1993

. Organized private donor bank

. Developed standards for the information systems

. Advanced the cause of computerized offices

Temporary Administrative Assistant, Office Clerk, Data Entry Clerk, Human

Resources Assistant, Appointment Scheduler, Engineering Transcriptionist,

etc.: Office Specialists, Manchester, NH.

1991-1998

. Various assignments from 1 day to 3 months during college breaks

References will be furnished upon request

Contact this candidate