Customer Service Sales

Kensey Lacy

* **** ***** **, ****** OH, ***** . 614-***-**** . ********@****.***

Education

Ohio University: Scripps College of Communication

Expected graduation, June 2010

. Bachelor of Arts, Communication

. Major: Organizational Communication

. Related Area of Study: Business and Marketing

Experience

Membership Specialist

Edwards Communities Columbus, Ohio

June 2010-Present

. Lease and pre-lease apartment homes and qualified client needs and

eligibility in accordance with Fair Housing Laws and Company policies

. Tour apartment homes and Community Facilities with clients; discuss

all features and benefits of the apartment community and each

apartment home

. Prepare applications; order credit reports and verify employment and

residency information.

. Prepare lease documents and addendums

. Compile and prepare leasing, traffic, renewal recap and comparative

market analysis reports

. Communicate daily with Maintenance personnel regarding apartment

inspections for make-ready status. Notify Maintenance of move-in/move-

out dates

. Shop the competition to remain apprised of the competition's floor

plans, amenities, pricing, and special offerings

. Promote high levels of resident retention by establishing rapport with

residents through quarterly contact program, newsletters, resident

appreciation programs and a resident oriented approach to superior

customer service

Administrative Assistant/Sales Intern

Document Solutions, Xerox Columbus, Ohio

November 2009 - January 2009

. Completed data verification of more than two hundred existing

customers and businesses to revalidate the company's database for

efficiency and data integrity

. Created and updated MS Excel reports

. Assisted in sales operations including cold calls and prospect

appointments

Event Coordinator

The Athens Foundation, Athens, Ohio

September 2009-November 2009

. Collaborated with an event planning team in order to provide detailed

planning of the organization's annual dinner where the foundations

board of directors award grants to local non-profit organizations

. Assisted in creating invitations, PowerPoint Slideshows, and Public

Service Announcements

. In charge of managing the budget and successfully improved overall

cost effectiveness through problem solving and innovative ideas

. Served as the main source for contacting and booking clients including

entertainment, event venue, catering and photography

. Improved interpersonal communication, problem solving, planning and

organizing, teamwork and leadership skills

Telephone Operator

Scripps Service Research Center, Athens, Ohio

September 2008 - Present

. Completed surveys for various non-profit organizations, local and

state organizations, and grant funded faculty research where findings

are published in various professional and academic journals as well as

local, state, and national news outlets

. Efficiently completed calls in order to meet the appropriate quota

. Improved interpersonal communication skills

Pro Shop Attendant

The Golf Center of Dublin, Dublin, Ohio

June 2008 - September 2008

. Actively sold merchandise directly to clients to increase overall

revenue of store

. Provided service to customers in regards to sales and conflict

resolutions

. Created cash flow and audit trail reports daily upon closing

. Opened and closed store including register and accounting books

Club Member Services Representative

Lifestyle Family Fitness, Columbus, Ohio

May 2006-September 2006

. Provided a fun and friendly environment for members through excellent

customer service

. Addressed member concerns and resolved conflicts in a timely manner

. Assisted managers in recruiting qualified club employees

. Provided information on classes and club services

. Contacted leads for membership sales consultants

. Created cash flow and audit trail reports daily and responsible for

activating and canceling memberships

Activities

. Alpha Xi Delta

Skills

. Microsoft Office: Word, Excel, PowerPoint

. Adobe Photoshop

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