Customer Service Office

Sandra Kay Peterson

*** *. ********* **.

Fredonia, WI 53021

262-***-**** Home/Fax

Qualifications Summary

I am a highly talented receptionist with administrative support

qualifications. I have over 23 years of experience in carrying out the day-

to-day administration duties of a front office, including performing

exceptional customer service with dependability, professionalism, and

outstanding organizational skills. I am detail-orientated and efficient in

completing projects and am able to multi-task productively. My

qualifications include:

. Extremely proficient on a high volume multi-line switchboard.

. Knowledge and proficiency in using Microsoft Office software.

. Ability to perform Internet research.

. Event planning and scheduling.

. Ordering and maintaining office supplies and office equipment.

. Distribution of incoming mail including electronic mail.

. Greeting customers and venders in a professional and courteous manner.

. Exceptional ability to maintain a great working relationship with all

co-workers, venders,

and clients.

. Online shipping with UPS, Fed Ex, and U.S.P.S

Work Experience

March 2008 - Present (Freelance) School Crossing Publishing Milwaukee, WI

Office Manager

. Process incoming and outgoing orders.

. Enter customer data in CRM (Customer Relations Management System).

. Answer Presidents direct line.

. Create and maintain files.

. Supervise the sales staff in the owner's absence and maintain all the

day-to-day functions that it takes to run a well organized office.

October 2008 - July 2009 The Frantz Group Grafton, WI

Administrative Support

. Approved outgoing quotes.

. Processed incoming quotes.

. Updated OnContact data base.

. Answered incoming calls and transferred caller to their assigned

analyst.

. Answered the caller's questions when an analyst was not available

and/or transferred caller to appropriate department.

June 2007 - January 2008 European Touch Milwaukee, WI

Receptionist

. Answered extremely high volume 12-line switchboard.

. Entered daily UPS tracking numbers.

. Ordered and maintained office supplies.

. Maintained a large volume of customer files as well as created files

for the new year.

. Updated company phone list.

. Opened, sorted, and distributed daily incoming mail as well as metered

outgoing mail.

. Changed phone recordings for appropriate holiday and office closings.

. Implemented a daily U.S.P.S "tub exchange".

. Implemented a "file saver" routine for the customer files.

July 1986 - June 2007 Gareth Stevens, Inc. Milwaukee, WI

Receptionist

. Answered a busy multi-line switchboard, greeted venders and customers.

. Researched daily incoming purchase orders.

. Typed a variety of correspondence for office staff.

. Provided administrative support to the publisher and upper management.

. Coordinated and implemented event planning, travel arrangements,

training classes and seminars for office staff.

. Acted as liaison with the corporate office.

. Accounted for all incoming and outgoing UPS packages as well as UPS

online shipping.

. Coordinated mass mailings.

. Scheduled conference room and maintained order.

Professional Development

. "Front Desk -Reception" Seminar with Career Track (twice).

. "Taking Charge of the Front Desk and How to Give Good Customer

Service" Seminar with Fred Pryor

. "Microsoft Office" Seminar with Fred Pryor

Education

Brown Deer High School, Brown Deer, WI 1981-1985

References available upon request

Contact this candidate