Customer Service Manager

Gwendolyn D. Banks

**** ****** ****** **** *******, Missouri 64138

Home 816-***-**** Cell 816-***-****

abixjz@r.postjobfree.com

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OBJECTIVE

A highly motivated, enthusiastic, multi-tasked, Office Specialist, with a

proven track record of being organized, detail-oriented, and dependable,

seeks the opportunity to demonstrate skills and abilities as a team player.

SKILLS

. Microsoft Office Suite 2003

. Keyboarding

. 10-key by touch

. Alpha/Numeric Filing

. Supervisory/Training

. Check Processor/Mail Dispatcher

. Strong Communication/Customer Service Skills

WORK EXPERIENCE

Record Clerk, Municipal Court, Kansas City, Missouri March 2010 - present

. Purge and file documents

Cashier, Big Lots, Independence, Missouri October 2009 - March 2010

. Rang up sales and handled cash transactions with customers

. Assisted customers with finding merchandise and customer service

related issues

. Stocked department area and ticketed merchandise

Imaging Medium Speed Operator, Federal Reserve Bank, Kansas City, Missouri

October 1999 - April 2008

. Trained employees in check processing area to ensure quality work

. 10-Key by touch missing data on returned and deposited checks

accurately

. Verified all information on incoming and outgoing mail were accurately

. Filed and dispatched mail in a timely manner to meet deadlines

. Verified all files in the main frame system were downloaded and

completed

. Handled all work orders by phone to make certain that all 7780 sorters

were working properly

Customer Service Manager, Wal-Mart Super Center, Kansas City, Missouri July

1995 - October 1999

. Supervised and trained cashiers on cash register to ensure superior

customer service

. Maintained balance of a cash drawer and cashiers expectations

. Answered phone calls and handled customer service related issues

CERTIFICATION

. Microsoft Office Specialist: Excel 2003

EDUCATION

Vatterott College, Kansas City, Missouri April 2008 - June 2009

Administrative Office Specialist - Diploma Total Credits - 72 (GPA

3.67)

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