KIMBERLY V. SCHINDLER

**** *. **** *** ***. C***, Springfield, MO 65810 abixjd@r.postjobfree.com • cell 417-***-****

QUALIFICATIONS SUMMARY

Highly personable Customer Service /Training Professional with over twenty years of combined

customer service and training experience in account management, multi-media communications,

and effective customer relations within the Private Brand food and beverage industry.

Actively participated as corporate continuous improvement facilitator using Lean

Manufacturing/Six Sigma principles.

Positive track record of assisting in implementation of departmental and cross-functional

projects.

Performed departmental training for new associates and direct reports

Developed training curriculum and performed classroom training for SAP implementation

as well as back-up procedures for customer service staff.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel,

Microsoft PowerPoint®, Microsoft Access, Microsoft Visio, and Microsoft Outlook®).

Expertise of SAP Software. Most current operation of SAP version 710.

PROFESSIONAL EXPERIENCE

Cliffstar Corporation, Dunkirk, NY 1997 to 2010

Operations Analyst/Assistant to VP - Processing and Ingredient Technology/Assistant to

President - Shanstar Biotech (2006 to Present)

Served dual roles of operations analyst for overall Cliffstar operations, executive assistant to VP of

Ingredient Technology, executive assistant to Cliffstar President and COO, and customer

service/marketing contact for ShanStar Biotech, Inc.

• Maintained weekly company juice loss and production line efficiency data.

• Assisted with cost-effective travel arrangements for overall plant operations, VP’s and

company president as well as arrangement of any visa’s or passport requirements needed for

travel.

• Assisted in development and layout of ShanStar sales brochure and sell sheets.

• Assisted in development of ShanStar website www.shanstar.com.

• Maintained text and images for various pages of Cliffstar website www.cliffstar.com.

• Processed, assembled, and shipped all ShanStar sample materials both domestic and

internationally providing proper customs documents, certificate of analysis, and MSDS

requirements.

• New Customer set up as well as entry, maintenance, and invoicing of all ShanStar sales

orders.

• Participated in annual natural ingredient food show – Supply Side West.

Customer Service Manager (2002 to 2006)

Coached and lead a customer service staff of 11 CSR’s in Dunkirk, NY as well as 2 CSR’s in

Fontana, CA.

Initiated program to reduce aged/expired inventory .

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Professional Experience Continued

Developed forms and notification processes for Module (mixed-pallet product) to streamline

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production and shipment to customer.

Kept within department budget; staff salaries and departmental expenses.

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Performed annual performance reviews for each direct report and assigned appropriate

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performance pay increases

Realigned job responsibilities in customer service which eliminated departmental overtime.

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Business Process Analyst (2001 to 2002)

Member of SAP implementation team for sales and distribution module of SAP as well as back up

for materials management module of SAP.

Developed training curriculum and performed classroom training on sales and distribution

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module of SAP for outside sales staff, customer service, transportation department,

marketing, and pricing.

Organized customer service “SAP go-live” schedule for entry of orders from old system to

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SAP and facilitated go-live procedures for successful implementation .

Troubleshooting system issues and requests as well as report writing for sales reporting

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requests using Crystal Reports.

Assisted with warehouse management go-live in Greer, SC plant as back up to BPA for

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materials management module.

Customer Service Supervisor (1999 to 2001)

Maintained vendor management inventory role while also assisting customer service manager as

liaison between senior management, transportation, production, sales staff, and customer service

group.

Responsible for staff realignment and work load.

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Approval of time cards, overtime, vacation, and sick days for staff .

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Assisted customer service staff when needed including training new associates and training

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CSR’s on certain job functions and system processes.

VMI (vendor management inventory) Analyst (1998 to 1999)

Served as vendor managed inventory analyst responsible for maintaining warehouse inventory for

Wal-Mart/Sam’s Club distribution centers as well as six retail customers .

Maintained sufficient finished goods inventory during rollbacks and other Wal-Mart and Sam’s

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Club promotions.

Performed customer set up and launch in vendor managed inventory system (Prescient

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Systems) which required travel to each customer site.

Reduced customer warehouse dollars while increasing product turns.

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Developed training curriculum and performed classroom training for customer service group

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on vendor managed inventory for purposes of cross-training and back-up for each customer

service representative.

Regional Customer Service Rep – East Coast (1997 to 1998)

Served as regional customer service representative responsible for all East Coast customers .

Provided superior customer service by assisting in facilitating the delivery of products and/or

services to customers as well as acting as support liaison with the sales and supply chain teams.

Reduced excess or aging finished goods inventory.

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Entered and reviewed orders for accuracy to determine status and required actions on all

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open orders and initiate changes to or cancellations of in-house orders.

• Authorized product returns and determined most cost effective solution (return or donate,

etc.)

• Processed various methods of order entry on daily basis including EDI and VMI.

• Assisted with deduction or credit management as required.

The Redwing Company (now Carriage House Foods), Fredonia, NY 1989 to 1997

CRP (continuous replenishment program) Coordinator (1994 to 1997)

Served as continuous replenishment coordinator for private label food manufacturer. Acting as buyer

on behalf of the customer for maintaining sufficient warehouse inventory while reducing warehouse

dollars and increasing product turns.

Implemented new customer inventory management program using Prescient System

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replenishment software.

Set up customer replenishment points, turn inventory points, and past three years sales

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history.

Reduced customer warehouse inventory from nine weeks to two weeks.

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Worked closely with production and transportation departments to maintain a customer

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percentage/in-stock service level of 98% or higher without increasing inventory levels.

Trained customer service representatives on CRP system to allow each person the

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responsibility of at least one CRP account.

Customer Service Rep (1989 to 1994)

Served as customer service representative for private label food manufacturer. Duties include but

are not limited to:

Performed order entry and maintenance of all open customer product orders .

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Worked closely with production planning department on product shortage replacement and

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expediting rush order requests

Processed EDI order transactions

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Processed product sample requests.

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Investigated and responded to customer complaints received via US Postal Service .

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Professional Experience Continued

EDUCATION AND TRAINING

Currently pursuing Bachelor of Science Interdisciplinary Studies/Professional Communications &

Development • STATE UNIVERSITY OF NEW YORK EMPIRE STATE COLLEGE-CDL, SARATOGA SPRINGS, NY

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