Randy B. Piper

Randy

Desktop Support Technician

Information Technology & Information Systems

IT Leadership based on exceeding expectations and delivering on promises. Integrity and character with

broad based technical experience acquired over a career in various industries, achieving the equivalency of a

four year degree, assures consistency in improving and supporting processes and service, while maintaining

the highest ethical standards. Strengths include Desktop Hardware / Software support, IT Environment

Planning, Microsoft Server / Application Administration

Key Strengths

Key

●

● ● Personnel Management / Development

Customer Service Leadership

● ● Process Improvement

Technical / Training Manual Assembly

● ● On-Time Performance

Data / Telecommunications Support

● Infrastructure Long Term Planning

● MS Network Administration

Employment History

Employment

Alpha Omega Technology Greater Green Bay Area 10/2005 to Present

President - IT Consultancy

• Time Warner Cable - Implementation and Support of Data / Telecommunications and Cable products.

• Shelter For Life - Implementation and Migration of Legacy Email to Exchange 2003

o Scope, justify, procure, and implement Exchange Server 2003

o Train staff on new technology

• Real Living, Bay Realtors – Hardware / software configuration and support

o Network administration in their active directory environment

o Configuration of desktop hardware including application and network

o Troubleshoot network, wireless connectivity issues

• Primerica Financial Services, Casper Region – IT consultancy and implementation

o Application support and troubleshooting as it related to wireless network, Vonage

telecommunication network, Windows resource sharing problems. “Peer to peer” configuration,

no server present.

o Installation of new hardware software insuring compatibility and seamless usage in present

network

Shopko Stores Incorporated Green Bay, Wisconsin 1/2003 to 10/2005

IT Manager, Corporate Services Shopko / Pamida Divisions

• Presidents Circle Award - Awarded for the Project Management of the early / under budget move of over

400 Shopko employees from Shopko “South” the main office.

Randy B. Piper

Randy

• Lead PM of 24 month / $1.5M project which introduced 375KVA bi-fuel generators to support our data

center.

• Project Manager for TSUNAMI Project, Duration 9 months – Companywide upgrade from Windows 95

to Windows NT. This was 1200 local users, 400 remote users and over 350 stores.

• Corporate wide procurement, maintenance and management of all telecommunications and data

communications hardware to Shopko Stores Inc., as well as Pamida Stores.

• Responsible for training of personnel on hardware / software

• Manager for hardware depot for over 360 Shopko and Pamida stores.

• Authored and enforced “Information Systems Architecture Standards”

• Responsible for policy writing and execution, relating to IT audits and implementation of corrective

actions.

GE Power Systems / A-C Compressor Appleton, Wisconsin 10/1994 to 12/2002

Manager, Information Systems

• Hands on Network Administration and desktop support of complete enterprise including remote sites

including hardware soft repair and installation.

• Course development / presentation of IT environment changes to company personnel.

• Hands on implementation of company’s first internet connection via T1 line.

• Implementation of standard software architecture via network based imaging and “logon” scripting.

• Companywide migration a Microsoft Network Operating System and desktop software in 1996 from

Windows for Workgroups and a Novel NOS to Windows 95 and a Windows NT NOS with Exchange

Server.

• Display ingenuity in the development / implementation of company’s first low budget “help desk”

process using the available functionalities of Microsoft Outlooks “Task” process.

Nielson Marketing Research De Pere, Wisconsin 6/1993 to 10/1994

Project Lead – Software Development

• UNIX administration on the HP 9000 server farm running the HPUX OS.

• Software development and rollout of the proprietary “NSS” desktop software application

• Application installation and rollout throughout the United States

Cray Research Incorporated Chippewa Falls, Wisconsin 4/1983 to 10/1992

Systems Engineer / System Administrator

• Traveling throughout the world installing Cray 2 Supercomputers.

• Proofed engineering design of semiconductor logic at schematic level

• Wrote electronic circuit tests through the study of the circuit Boolean logic and then exercising every

circuit. Modules consisted of 8 multilayer circuit boards each with a chip array of 6 x 72 chips.

Educational History / Certifications

Educational

Shopko Stores Inc. - Certificate Advanced Leadership

2004

Shopko Stores Inc. - Certificate Hiring for Success

2003

Randy B. Piper

Randy

GE Power Systems - Certificate Six Sigma, Quality Methodology

2002

AC Compressor - Certificate NT System Administration Boot Camp

1986

Eau Claire Technical College Electronic Technology

1984

Eau Claire Technical College Electronic Servicing

1982

Professional Affiliations

PMI (Project Management Institute) AITP (Association of Information Technology

Professionals)

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