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Customer Service Supervisor

Location:
Lisbon, IA, 52253
Posted:
October 12, 2010

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Resume:

Coral L. DeLancey

**** ***** *** ****** ** Cell # 319-***-****

Lisbon, IA 52253 E-mail: abixh2@r.postjobfree.com

C.R.A.G. Gymnastics

. 925 Boyson Court . Hiawatha, IA . 319-***-****

Employed from: 6/2008 - 6/10/2010

Office Manager: Use of Class Control program to input data, create and

assign classes, process check and cash payments. Answer phones, greet

potential parents and gymnasts, investigate payment problems, send out late

notices, type correspondence, data entry of enrollment documents, organize

office files and other duties as assigned. Also volunteered time to create

the C.R.A.G. Gymnastics meet program; utilizing InDesign CS3, QuarkXpress,

Illustrator, ProScore and Photoshop to create ads and to prepare the

commercial print ready pdf.

Supervisor: Todd Beyer

Russell's Printing & Publishing

. 329 10th Avenue SE . Suite 302 . Cedar Rapids, IA . 319-***-****

Employed from: 3/92 - 3/93, 3/1/99 - 11/30/2000, 1/1/2004 - 4/30/2010

Mac/Windows Electronic Prepress: Computer and customer service as needed,

page layout of tour and travel, bus, bed and breakfast brochures, design of

covers, paste-up and making color press matches. Create pdf's for client

proofs and client use on websites. Use of INposition software for output of

documents to imagesetters and Epson 9500 color proofer. Conversion of bus

tables to usable documents for layout purposes for the Russell's Official

National Motor Coach Guide, Official Canadian Bus Guide and Greyhound

System Timetable. Troubleshoot and process client files. Calibration of

imagesetters (Linotype 560 and Hercules) and color proofer (Epson 9500) for

optimal performance. Scan photos, line art and redrawing of lineart.

Troubleshoot Mac OS 8/9/X and Windows XP computers. Keep accurate digital

archive of job files.

Supervisor: Dave Wagner/Julie Parks

Seminars attended: Graphic Arts Training & Consulting (GATC) CS4 Updater

Classes,

CompuMaster Conference for Photoshop Users, Taz Tally's Photoshop for Real

Projects

Programs used on Macintosh and Windows Platform:

QuarkXpress versions 3.3 - 5.01 (Mac OS 8/9 & Windows XP) 6.5 (Mac OS X)

Adobe PageMaker versions 6.5 - 7.01 (Mac OS 8/9 & Windows XP)

Adobe Illustrator versions 5.0 - CS3 on Mac OS 8/9/X, 8.0 - 10.0 on Windows

XP

Macromedia Freehand versions 5.5 - 10.0 (Mac OS 8/9/X)

Adobe Photoshop versions 4.0 - CS3 on Mac OS 8/9/X, 4.0 - 6.0 on Windows XP

Microsoft Word 98 (Mac OS 8/9)

Adobe InDesign versions 1.5 - CS3 on Mac OS 8/9/X, 1.5 - 2.02 on Windows XP

Micosoft Office 2003 (Windows XP - Publisher mainly)

Adobe Acrobat (Pro) versions 4.0 - 6.0 on Mac OS 8/9/X, 5.0 on Windows XP

FTP Program Fetch & Cyberduck

JP Publishing

. 817 2nd Avenue SE . Cedar Rapids, IA . 319-***-****

Employed from: 9/16/2001 - 12/31/2003

Same job as Russells's Printing & Publishing with Dave Wagner as

supervisors.

Construction Publications

. 829 2nd Avenue SE . Cedar Rapids, IA . 319-***-****

Employed from: 12/1/2000 - 9/15/2001

Same job as Russells's Printing & Publishing with Julie Parks as

supervisor.

Stamats Communications

. 427 Sixth Avenue SE . Cedar Rapids, IA . 319-***-****

Employed from: 3/93 - 2/99

LAN Support Specialist (3/98-3/99): Troubleshooting and repair of Macintosh

and Windows machines, laserwriters, printers and color proofers. Setting up

new and used computers for client use. Responsible for daily backup of all

servers and client machines. Conducted research using the internet for

updates for software that was utilized at Stamats; tips, tricks, updates,

software support and any information that could prove useful to my

position.

Supervisor: Jon Schlatter

Production Assistant (3/93-3/98): Duties related to the production of a

magazine. Transfer files from IBM to Macintosh utilizing Apple File

Exchange, flow text into QuarkXpress, tracking and kerning text around

photo, artwork and text boxes. Scanning and redrawing of logos and artwork.

After publication of the magazine; take designated documents and convert to

html for internet usage, other documents are coded for our web site, and

converting photos to JPEG for internet use. Other duties included:

typesetting ads from advertisers, keylining,assist Advertising Print

Producer, produce all slide presentations, keep Buildings Folder on the in-

house server current, and search the internet for free updates, fonts,

clipart, etc., and information on new industry trends and equipment.

Maintenance of computers, printers, Linotronic 330 imagesetter, and LP400

film processor. Calibration of imagesetter to maintain density required for

4-color film output.

Supervisor: Cristy Cornally

Seminars attended: Troubleshooting and Problem Solving on Macintosh

Computers, QuarkXpress,

Adobe Illustrator, and Photoshop Seminars

Programs used on Macintosh platform:

QuarkXpress versions 3.3 & 4.04 Adobe Illustrator versions 5.0 - 8.0

Adobe Streamline version 3.0 Adobe Photoshop version 4.0

Microsoft Word versions 4.0 - 6.0/97

References

Dave Wagner President 319-***-**** or 319-***-****

Charlotte Bonar Editor 319-***-**** or 319-***-****

Todd Beyer Business Owner 319-***-****

Andrea Schindler Teacher 319-***-****



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