Customer Service Sales

Felicia Sassenhagen

Phone: 512-***-****

Address: *** * ********* **** #****, Austin, TX 78748

Email: *******.***********@*****.***

Educational Background

St. Edwards University

January 2007 - August 2009

Major: Bachelor of Arts in Photocommunications

GPA: 3.49

Accomplishments: Deans List, Magna Cum Laude, and O'Connor

Scholarship

Work History

Framer

Michael's Arts and Crafts

April 2010 - Current

The responsibilities for a framer include taking and processing

customer's custom framing orders, and the construction of framing

elements. Skills required for this position include computer and

order taking skills, mathematic skills including taking accurate

measurements, and the ability to be detailed oriented and able to

multi-task.

Imaging Intern

Canvas Press

May 2009 - August 2009

Duties for this position included formatting and retouching

digital image files with Adobe Photoshop in a Mac based

environment. As well as printing final digital image files on ink jet

canvas paper with a large format Epson printer. Other

responsibilities include basic office procedures such as answering incoming

p hone calls, copying forms, and resolving issues with customer

orders through telephone and email.

Lab Assistant

St. Edwards University, Humanities Department

February 2009 - May 2009

The duties of this position included helping students in a digital

lab environment with ink jet printing, scanning film, and software

issues in a Mac based environment. Other responsibilities

included light maintenance on printers and janitorial duties.

Photo Specialist

Walgreens

May 2008 - September 2008

Duties included running the photo department by taking and

processing customer digital and film orders. Other duties

included machine maintenance, janitorial duties, and cash register

operations.

Sales Associate

Wizard Academy

August 2007 - December 2007

Duties included maintaining bookstore, operating cash register and

office procedures such as answering customer inquires in person

through email and telephone, as well as use of Microsoft Word and

photocopying and filing documents.

Knowledge and Skills

. Experience in database entry and filing

. Can type 50 wpm

. Knowledge of how to use and maintain scanners, photocopiers, fax

machines, and internet terminals.

. Competent in file management

. Ability to scan film and documents into various file formats and sizes

with several different outputs

. 1 year experience in office procedures

. 3 years customer service experience

. Competent in Adobe Photoshop, Adobe Bridge, Adobe Dreamweaver, Adobe In

design, Adobe Fireworks, Final Cut Pro, Microsoft Office, and

Internet Browsers.

. Mac and PC proficient

Contact this candidate