Customer Service Manager
Resume:
Eric France
*** *. **** ****** *********, IL ****8
abixfk@r.postjobfree.com
OBJECTIVE
To obtain a position that will utilize my customer service and supervisory
skills
EXPERIENCE
Specialized Crew Member June 2007 to
August 2010
Clark Steel and Framing
Rochelle, IL
. Sole member of the labor crew able to operate all machine systems in
the warehouse
. Crane operator, forklift driver, steel slitting crew member, mill
operator, cut back saw
. Responsible for accurately reading and completing work and customer
orders
Drum Department Manager 2006-2007
Guitar Center Rockford, IL
. Solely responsible for daily department operations, cash accuracy,
inventory control
. Maintained product knowledge of all inventory items, able to
accurately describe details of merchandise
. Responsible for maintaining sales levels consistent with store
budgets, customer service calls, new customer follow up
Delivery Driver 2005-2007
Papa John's Pizza Rockford, IL
. Responsible for safely delivering customer order to place of residence
or work
. Assisted with telephone order taking, pizza making and general cleanup
. Assisted managers with nightly inventory, stock and next day food
preparation
Sales Manager
2002-2004
Goodyear Tire Company
Madison, WI
. Responsible for daily sales reports, deposits, Profit and Loss
reporting, payroll verification
. Held accountable for local marketing campaigns, upselling service,
relaying service needs
. Wrote service plans for technicians, performed customer service
callbacks
Service Writer/Customer Service 1993-2002
Anderson Dodge
Rockford, IL
. Accurately conveyed service requests to technicians
. Assisted with inventory, shuttling customers, parts pick ups and
various office duties
. Assisted other departments when available such as detailing, delivery
of vehicle and assigning appointments
EDUCATION
Associate of Science in General Studies (Business Administration)
November, 2009 Colorado Technical University Colorado Springs, CO
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