Manager Customer Service
Resume:
KAREN S. ROBISON
EMAIL ADDRESS: *******@*****.***
PROFILE
KETTERING MEDICAL CENTER NETWORK 8/29/05-Present
. Presently Refunds Representative- handling credit balance accounts
resolving credit issue by either refunding patient/insurance company
or correcting contractual. Work projects as requested. I work about
over 2,000 accounts. We have 5 hospitals with another one to be added
by the end of the year. When I first started working credit accounts
I had over 9,000 accounts this was half of what we had 18,000+
accounts. I worked the non government accounts and someone else had
the government accounts. We've added more people to our department so
we are down to about 2,000 + account per person now.
. Phone Representative-started out working as phone representative until
a position opened up. Calls mostly custom service with patient
question about accounts.
AHC, I NC 2/2005-6/2005
. Senior Claims Representative-follow up/resolve accounts received by 6
hospitals to get additional payment from the insurance company.
Request information, call insurance companies/patients for
information.
PEROT SYSTEM HEALTHCARE 9/2003-12/2004
. Consultant going into hospital in different states with a project team
to bring in more money for the hospital. We would gather information
to advise the hospital of bullet points to improve their billing,
follow up to bring in more money. The accounts I worked were
commercial, Anthem & United Healthcare. I worked previously with
this same company when it was under the name of Advanced Receivables
Strategy in 9/2000 - 12/2002. Ross Perot bought ARS out. This was a
very stressful position. Going into a hospital where the billing
office felt you were going to take over their jobs, but really we were
brought in to show them what was causing their A/R to be so high.
ZOOK CONSULTING 1/2003-5/2003
. Consultant- worked 4 months in a hospital in Florida doing the same
thing as I did with Perot System Healthcare. Also, trained hospital
employees on collections, refunds, reading EOB's, cash posting and
adjustments. Advised of problems with system and/or procedures in
collection and follow up.
ADVANCED RECEIVABLES STRATEGY, INC. 9/2000-12/2002
. Consultant-going into hospital to help clear up the hospitals account
receivables. Followed up on insurance payments verifying they paid
contract rate. Cash Posting Manager at Children's Hospital in
Minneapolis, MN with ARS. Made sure all payments and zero payments
posted, balance daily cash log, correction of errors/locating missing
payments as Cash Posting Manager. Covered for Customer Service
Manager, following up on phone calls and helped out with the Billing
Department. Recorded stats for quarterly bonus. Kept track of 12
cash posters vacation/sick leave. Meetings with other managers,
insurance representatives and hospital administrators. Keeping
spreadsheet of daily accounts posted.
MONARH MARKING 1/1999-6/2000
. Payroll clerk-posting time for employees, sort checks by department,
keep track of short term disability
MANPOWER OF DAYTON, INC 1997-1998
. Payroll clerk-data entry of time slips for temps, run payroll checks,
sort mail
SEILER/SHCARF ANESTHESIOLOGISTS, INC 1991-1996
. This is where I started my career in medical billing. Data entry of
info received from St. Elizabeth hospital. I would go over in the
morning and get patient information from St. Elizabeth hospital and
get anesthesia cards to take back to the office to add info the system
to bill out the anesthesiology charges. I also printed off claims and
statement to patients. I followed up with insurance companies on
denials and contact patient for information from patient if insurance
denied as not covered. I also requested refunds and would contact
patient for payments or set up payment plan.
Typing Speed 77 WPM
Keystrokes 10,000 +
Lapse in time is due to time in between jobs and/or working temporary
positions until I found a full time position.
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