Manager Customer Service
Resume:
P: 605-***-****
E: abixdu@r.postjobfree.com
RAPID CITY, SD 57702
APRIL R. GROSS
PROFILE
I am interested in obtaining a full-time, long term position in the clerical or administrative field. I
am currently enrolled at Black Hills State University, pursuing a degree in Corporate
Communications with a minor in Business Administration. At this time, all classes in which I
participate are conducted online and have no daily time constraints, providing opportunity for a
varied work schedule. My experience, as it pertains to the administrative field includes work
with work with the internet as well as all basic Microsoft business software and a typing speed
of approximately 80 words per minute. I am very comfortable working on my own and taking
initiative to start and finish work on time.
EDUCATION
BLACK HILLS STATE UNIVERSITY 09/200*-**-**** & 09/2010-Present
Spearfish, SD/Rapid City, SD Corporate Communications Major/Business Administration
Minor
UNIVERSITY OF SOUTH DAKOTA 01/2007-05/2007
Vermillion, SD General Studies
LA JAMES INSTITUTE 09/2006-12/2006
Des Moines, IA –- Cosmetology
SKILLS
Well-developed verbal and written communication. Well educated in the art of sales. Organized,
skilled multitasker and fast learner/self-starter. Typing approximately 75 WPM.
Proficient in MS Word, PowerPoint, & Excel. Experience with MS Access and Publisher. Two
years of business and Spanish education. Three months cosmetology training at a professional
institute.
EXPERIENCE
RECEPTIONIST
Financial Markets, Inc.; Rapid City, SD
02/2010-07/2010
Job Description: Full Time, 40-45 hours/week. Answering and directing incoming phone calls,
preparing daily reports, maintaining an orderly and efficient filing system, assisting loan officers,
sorting daily mail, preparing daily UPS and FedEx shipments. Wage: $10.00/hour + Monthly
Sales Bonuses. (Parted due to health concerns).
FRONT-END COLLECTOR
Green Tree Finance; Rapid City,SD
Job Description: Full Time, 40 hours/week. Inbound and outbound mortgage collections on
accounts less that 30 days past due. Wage: $11.00/hour + Monthly bonuses up to $1000. (Parted
due to personal dissatisfaction with job duties).
FRONT DESK SUPERVISOR
La Quinta Inn & Suites; Rapid City, SD
02/2009-11/2009
Job Description: Full Time, 40-45 hours/week. Answering phone and handling reservations.
Customer service as it pertains to aiding guests in obtaining the best possible experience with
our hotel before, during, and after their stay. Cash handling and sales. Wage: $9.50/hour +
bonuses averaging $100/month. (Parted for better paying job opportunity).
REALTOR ASSISTANT
Burke & Associates Real Estate; Pierre, SD
06/2008-09/2008*
Job Description: Part Time, 20-30 hours/week. Answering questions, obtaining appointments,
and acquiring information over the phone. Preparation of emails and faxes to customers and
supporting agencies. Preparation and ?ling of customer information and contracts.
Taking photos, measurements, and technical information for homes in order to prepare info
sheets and update website information on MLS and company website. Carried out a wide
range of other tasks as needed. Wage: $10.00/hour + bonuses averaging $200.00/month. ( Parted
to return to school).
*Also worked 06/2007-09/2007 with starting wage of $7.00/hour + bonuses averaging
$200.00/month.
FRONT DESK CLERK
Howard Johnson; Spearfish, SD
10/2007-05/2008
Job Description: Part Time, 20-25 hours/week. Answering phone, handling reservations, and
entering information in the hotel’s reservation system. Checking guests in/out and handling
cash and credit payments. Tended to breakfast bar in the AM and prepared night audit in the
PM. Other various cleaning and laundry as needed. Wage: $7.50/hour. (Parted due to change in
location).
SERVER
La Minestra; Pierre, SD
06/2007-09/2007
Job Description: Part Time, 20-30 hours/week. Taking orders, serving food/drink, and host-
ing nightly patrons. Preformed various cleaning duties as required. Wage: $3.50/hour + tips.
(Parted to return to leave for school).
FINANCIAL DEPT. ASSISTANT
Bankwest Financial; Pierre, SD
10/2006-01/2007
Job Description: Full Time, 40 hours/week. Preparation of investment account statements.
Receiving and recording money market deposits. Calculating account percentage gain/loss.
Answering and directing calls. Creating and organizing ?le systems for brokers and scanning
documents into an updated computer system. Sorting incoming mail/preparing outgoing
mail. Wage: $7.00/hour. (Parted to leave for school).
REFERENCES
Cathy Sonnenschein
Realtor, Burke & Associates Real Estate; Pierre, SD
Marry Abraham
General Manager, La Quinta Inn & Suites; Rapid City, SD
Anna Mojienski
Owner/Manager, Howard Johnson; Spearfish, SD
Katy Mitchel
Manager, Green Tree Financial; Rapid City, SD
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