Customer Service Sales

LAUREN ALICIA HALL

Mailing Address: *** Riverbend Rd Apt #417

Riverside, AL

35153

Cell: 205-***-****

Email: abixdg@r.postjobfree.com

EDUCATION:

University of Alabama at Birmingham: (2010-Present)

1530 3rd Avenue South

Birmingham, AL

35294

-Course of Study: Pre-Medicine

-Degree: In progress; Bachelors in Biology anticipated in 2012

-GPA: 3.764

Bevill State Community College: (2009 - 2010)

1333 Military Street South

Hamilton, AL

35570

-Course of Study: Pre-Medicine

-Degree: In progress

-GPA: 3.942

White Bear Lake Area High School: (2003-2007)

3551 McKnight Road North

White Bear Lake, MN

55110

-Course of Study: General high school studies

-Degree: High School Diploma

JOB EXPERIENCE:

United States Census Bureau: (March 3, 2009 – May 2010)

Office located in Birmingham, AL; counties worked: Marion and Winston

-Job Title: Enumerator

-Hours per Week: 20-40

-Supervisor: Valerie Jones, ph: 205-***-****

-Job Duties and Accomplishments: During the operation of Quality Control Address Canvassing,

my role as an enumerator was to go to specific Assignment Areas (AA) and verify that what was

physically on the ground to what was marked in my Hand Held Computer (HHC). If there was a

difference in what was found, then it was my job to add, edit, or delete addresses on my HHC to

ensure accuracy. Also, there were weekly meetings in which I communicated my progress, and

any issues I was experiencing to my Crew Leader (CL). While out in the field, I had to decide

how to handle unusual situations, and difficult people. This job required that I have a great deal

of honesty, reliability, discipline, and motivation because I worked alone, and made/reported my

own hours. My average cases per hour rate fluctuated between 10-14 when the required rate was

only 7.

Mark A. Hall Family Dentistry: (January 27, 2009 - March 2, 2009)

161 12th Avenue West Suite C

Guin, AL

35563

-Job Title: Dental Assistant

-Hours per Week: 20

-Supervisor: Mark Hall, ph: 205-***-****

-Job Duties and Accomplishments: While assisting the dentist, I was in charge of properly

handling all equipment, being knowledgeable of the procedures, and having a professional

attitude. I assisted the dentist during various procedures, which required an immense amount of

concentration and the ability to act quickly should an emergency or something unexpected

happen. It also required a great deal of communication between not only the dentist and me, but

between all staff and me.

Guaranty Bank: (August 2007 - December 2008)

7050 Valley Creek Plaza

Woodbury, MN

55112

-Job Title: Sales Associate

-Hours per Week: 30-35

-Supervisor: Thomas Swanson, ph: 651-***-****

-Job Duties and Accomplishments: During my employment at Guaranty Bank, I was responsible

for many things such as: handling and keeping track of large amounts of money at all times,

providing excellent customer service, balancing cash drawers and vaults, meeting monthly sales

goals and training in new employees. I learned how to operate various computer software

systems, and how to open, close and maintain numerous types of accounts. I was always the top

sales producer at my location, and kept very close contact with my supervisors. I trained in

almost every new employee that was hired on to our team. Through hard work and dedication, I

always exceeded my goals and received multiple awards during my employment. Also, I had to

resolve customer issues in a timely manner, and think of alternative ways (using a variety of

resources) to solve problems to provide satisfactory service. I never took/caused a loss due to

fraud; I always prevented it.

U.S. Bank: (August 2006 - June 2007)

2650 East Country Road E

White Bear Lake, MN

55110

-Job Title: Teller

-Hours per Week: 20-25

-Supervisor: Sharron Peloski, ph: 651-***-****

-Job Duties and Accomplishments: While tellering at U.S. Bank, I learned how to keep track of

large sums of money, provide products and customer service based on the customers

wants/needs, and operate new computer software systems (Lotus Notes, Microsoft Office,

Ceridian, etc.). I also learned how to multi-task with efficiency and accuracy by assisting

customers, answering multiple phone lines, and running transactions. I also regularly

communicated with my supervisors to address any issues, successes, or help tips.

Serving HIM Healthcare International Ministries Romania: (June 2006)

P.O. Box 794151

Dallas, TX

75379

-Job Title: Volunteer

-Hours per Week: 40

-Supervisor: Mark Hall, ph: 205-***-****

-Job Duties and Accomplishments: While I was volunteering with this organization in Braila,

Romania, I worked at a dental clinic providing free dental care to civilians who could not afford

medical insurance. I assisted the dentist mainly during extractions and had to think fast if

something unexpected happened. Also, being in a foreign country made me think of and use

alternative methods of communication and pushed me to learn as much Romanian as possible.

Providing excellent customer service to the patients, and putting yourself in the patients situation

was critical. I also had to overcome new obstacles and quickly adapt to a new environment.

Marshall Fields (now Macys): (May 2005 - June 2006)

3001 White Bear Avenue

Maplewood, MN

55109

-Job Title: Sales Associate

-Hours per Week: 20-25

-Supervisor: Gina Voight, ph: 651-***-****

-Job Duties and Accomplishments: While working at Marshall Fields in the cosmetics

department, I learned how to relate to customers, sell products, and work a cash register. I was in

responsible for meeting daily/weekly/monthly sales goals by talking to many people and finding

a product that suited their wants/needs. I also had to learn about a vast product line, and know

how to market each item. I had to talk to my manager daily to let her know the status of my

progress, and know what the daily goals were.

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