Quality Assurance Customer Service
Resume:
Rosa D. Hinton
Chattanooga TN, 37412
423-***-**** HM, 423-***-**** FAX
E-mail: abixda@r.postjobfree.com
EDUCATIONAL
• University of Phoenix, Bachelor of Science in Global Business Management; 3 credits remaining
to complete degree. Graduated June 20, 2010.
• Military training schools for electrical and mechanical repairs and troubleshooting
SUMMARY OF QUALIFICATIONS
• Insurance benefits, customer service, collecting payments, and scheduling. 3years.
• Experience motivating personnel, and leading work groups for insurance verifications and
insurance laws including workers compensation laws. Providing following ups with adjuster,
nurses, and patients. 3 years.
• U.S Navy Torpedoman’s Mate, operaterated, assembled, repaired, and performing electrical,
mechanical, and hydraulic maintenance including air/surface launched electronic torpedoes. 10.5
years
• Communicating, Advance Training Supervisor for all U.S Navy Torpedo Weapons Systems and
all small arms. 10.5 years.
WORK EXPERIENCE
• Establishing strong communication bridges with insurance companies and workers compensation
adjusters, independent worker in the main office for physical therapy.
• Creating presentations for patient analysis, patient status, assist billing with collections, review
data regarding patient quotas.
• Communicate with other department groups that can resolve existing problems for customers as
well as contractors and company
• Quality Assurance Safety Officer for ammunition accounting and fleet sentencing, directing,
training, and motivating junior personnel as well as feedback for superior officers
• Created progress reports and schematic drawings for Quality Assurance Safety Officers, solving
problems existing within the program
• Responsible for weekly, quarterly, monthly, and annual reports, providing tracking production
and expenditures reports
• Managed preparations for eight major inspections, and three Industrial Hygiene surveys
• Flawlessly managed the small-arms qualification program for 3,000 plus personnel onboard USS
NIMITZ CVN-68 in a time period of four years
ADDITIONAL INFORMATION
• Worked in a team of three to improve insurance inputs into ATHENA systems for medical offices
use
• Organized hard copy files for a simpler understanding and quick reference use
• Involved with the orchestrated plan to transform Naval Base Coronado San Diego for fiber optics.
Assisted the technicians with landline changes.
• Managed a team of eight on a project that created new ideas to improve and existing sprinkler
systems on board.
Rosa Hinton
3823 Altamira Dr.
Chattanooga, TN. 37412
List of professional / personal references
Robert Nevil
Chattanooga, TN.
abixda@r.postjobfree.com
Marlene Shaner
Chattanooga, TN.
abixda@r.postjobfree.com
Lisa Mack
Jacksonville, FL
abixda@r.postjobfree.com
Contact this candidate