Customer Service Manager
Resume:
EDUARDO A. GARCIA
Alameda, CA ****7
Cell Ph: 510-***-****
E-mail: ********@*****.***
ADMINISTRATOR
SUMMARY:
Follow safety standards, learn quickly, self-starter, produce quality work,
detail oriented, problem-solver & able to multi-task. Have excellent
written, oral and interpersonal communication skills. Ability to handle
multiple assignments under high pressure and consistently meet tight
deadlines, accept responsibility, show determination, and strive for
success within deadlines.
WORK EXPERIENCE:
05/2000 - Present Applied Biosystems
Foster City, California
Calibration Administrator & Senior Material Handler
> Responsible for Recording & Replacement of Tools out in the Field for
Engineers use; Sending tools to vendors for Calibration & Process
components for vendor shipment.
> Shipping and Receiving of Customer Instruments & Tools for Repair,
Calibration and PM's. Responsible for Instrument Re-stocking for
Refurbished, Customer's Returns and MRB's. Generate paperwork's and
record of all work done through SAP; performed customer service.
11/1998 - 02/2000 Liberty Electronics
Fremont, California
Service Manager
> Supervise personnel maintain flow of work and approve all employee
changes. Address customer complaints, forecast workforce requirements and
facility equipment needs. Carries out supervisory responsibilities in
accordance with the organization's policies and applicable laws.
> Prioritize responsibilities to establish completion of turn-around time
and marked deadlines by accomplishing complete records of every repaired
unit by mandatory procedures. Responsible for service operation on
Inventory of Incoming and Outgoing Repair Units. Ensures a safe working
environment and communicates company safety policies and goals to
employees. Performed repairs on LCD Flat Panels.
09/1994 - 11/1998 Liberty Electronics
Fremont, California
Production Worker
> Lead personnel; Train Employees of new touch products and QC; Integration
of Monitors and Flat Panels, Mass Production, Repair and Installation of
touch screen over CRT or LCD.
10/1991 - 02/1992 KQED
San Francisco,
California
Facility Maintenance
> Assists companies of their employees in moving to a new location: Set up
offices per diagram, work surfaces and electrical connections.
Responsible for maintaining office, building and equipment with a focus
on preventive and corrective maintenance
02/1989 - 10/1991 Litton Electron Devices
San Carlos, California
Lead man Assembler
> Assembly work with the process of grit blasting and thrichlorotain tank
cleaning, Brazing using arc welder, copper winding, soldering, potting
and painting of finished products. Responsible for testing and
pressurized colanol; QC per specification.
> Worked with Engineers in problem solving and trained crew on assembling
new products.
> Company Material Control and set work Schedule.
OTHER SKILLS:
Microsoft Office and Microsoft Works. Certified forklift operator.
Reference Available upon request.
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