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Customer Service Medical

Location:
Savannah, GA, 31406
Posted:
September 30, 2010

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Resume:

SHAMEKA D. HAMILTON

*** **** **** ******

Savannah, Georgia 31406

E-mail: abixaa@r.postjobfree.com

912-***-****

PROFESSIONAL OBJECTIVE

To obtain a position in which my extensive knowledge and experience with

the Healthcare /Pharmaceutical industry will allow me to serve the needs of

a diverse patient population, while gradually increasing my clinical role

over time.

PROFESSIONAL PROFILE

Self-motivated professional with experience in fast paced healthcare

setting. Ability to exercise judgment and professionalism when dealing with

highly sensitive issues. Strong working knowledge of medical terminology.

Effective verbal and written communication skills. Excellent customer

service skills. CPR & First Aid Certified.

RELATED EXPERIENCE

5/2009-Present Medical Assistant, Kids MD, Savannah, GA

Perform administrative duties including appointment scheduling, medical

records maintenance, and insurance billing and coding.

Provide various clinical support which includes taking and recording

patient vital signs and medical histories, preparing patients for

examination, and administering medications as directed by the physician.

Assist physician during patient examination and treatment.

Maintain clean, safe, and healthy work environment.

12/2007-5/2009 Certified Pharmacy Technician, Hospice Savannah, Savannah,

GA

Created profiles of patient health and insurance information and

electronically processed prescription orders.

Prepared simple drug compounds under direct pharmacist's supervision.

Delivered single dose prescriptions and bulk medications to nursing

stations.

Audited nursing stations, medication rooms, and pyxis machines monthly to

ensure proper inventory levels.

Received and stored incoming supplies and verified quantities against

invoices.

6/2005-11/2007 Certified Lead Pharmacy Technician, CVS Pharmacy, Decatur,

GA

Received prescription requests and verified accuracy of information.

Maintained proper storage and security conditions for drugs.

Mixed pharmaceutical preparations according to written prescriptions.

Assisted customers by answering simple questions or referring to the

pharmacist for medication information.

Answered telephones and responded to customers inquiries.

Cleaned and maintained equipment and work areas.

3/2004-6/2005 Pharmacy Service Associate, Eckerd Pharmacy, Stockbridge,

GA

Retrieved and filed pharmacy prescriptions.

Maintained the pharmacy department and proper inventory levels.

Resolved customer service issues in a timely, efficient, and courteous

manner.

Maintained the pharmacy department and proper inventory levels.

1/2002-3/2004 Front/Back Office Assistant, Dr. Carl Cooper, MD,

Savannah, GA

Scheduled and confirmed patient appointments.

Obtained insurance referrals and prior authorizations

Entered, collected, and posted daily charges and payments.

12/2002-3/2004 Unit Secretary, Memorial Health Medical Center, Savannah,

GA

Transcribed physicians' orders and maintained accurate patient information

on charts.

Assisted nursing staff in providing patient care such as triage,

phlebotomy, specimen collection, and EKG's.

Provided secretarial support to ensure effective maintenance of

confidential patient information and unit operations.

Proficient in Excel, PowerPoint, Microsoft Word, RX2000, Aim Rx, Meditech,

Star Navigator, Pyxis Connect, Enterprise, Clinical Module (EMR), Misys,

Xeris

Hamilton ( PAGE \*ARABIC 2)



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