Customer Service High School

Adrian Martinez

**** ***** **, ******* ** ***** 719-***-**** mar abix9j@r.postjobfree.com

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O BJECT IVE ______________________________________________________________________

To provide leadership as a client representative performing customer service and technical

support activities.

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E XPER IENCE _____________________________________________________________________

A dams State College Bookstore, Alamosa, CO M ay

2005-Present

Bookstore Clerk

C ustomer Service:

• Direct telephone contact with customers providing customer service and service

delivery to customers before, during, and after purchase.

• Work with customer textbook returns as well as answered customer questions about

textbooks.

I nventory Specialist:

• Maintain inventory records of supplies and books.

• Use inventory reports as a guide for when to order textbooks or supplies.

• Perform textbook inventory on monthly basis.

I T Services:

• Helped build and maintain ASC Bookstore’s website.

• Maintain textbook information in databases and set up online ordering for customer

p urchasing.

• Provide customer service helping customers navigate through site.

Textbook Services:

• Maintain constant contact with wholesalers to order textbooks for professors.

• Process book returns to wholesalers.

• Help with textbook cleaning and preparation for upcoming semesters.

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E DUCAT ION _____________________________________________________________________

A dams State College – Alamosa, CO

Bachelor of Science in Business Administrations with emphasis in Management

I nformation Systems

Graduation Date: J une 2010

Adrian Martinez

Relevant Course Work

• Understanding & Troubleshooting your PC

o Rebuilt PC & Laptops

o Worked with computer hardware & Software

• System Analysis

o Worked with Output and user interface design, data design systems

a rchitecture and implementation, and systems operation, support and

security.

• Database w/Dreamweaver w/Linux

o Designed & maintained a website

o Used QBE, SQL normalization, design methodology, DBMS functions and

database administration

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ACT IV I T I ES _____________________________________________________________________

• Poker Club Member - Social Club on ASC Campus 2005-Present

o Vice President of ASC Poker Club - 2008-2009

Set up weekly events for students

Advertising for events

Community service activities

o Community service activities

Helped with local high school after proms

ASC Cares Day – Service plunge into the local community

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