Sales Customer

Catherine Elizabeth Patton

** ****** **** *********, ** 62260 (cell) 217-***-**** (Email)

******.*********@*****.***

Education

Southern Illinois University Edwardsville (SIUE)

Edwardsville, IL

Bachelor of Science: Corporate-Organizational Speech Communication August

2010

Minor: Business Administration

Qualifications & Experience

Communication

. Interacted effectively with customers to exceed their expectations

o Always acknowledged customers and fulfilled their needs as

permissible

. Handled complaints with friendliness and competence

o Took every complaint and utilized it as a way to become

better as a business and as an employee

. Instructed customers and employees in a supervisory position

o Customers as well as employees were both able to come to me

in confidence and I was also able to instruct and set

examples for other employees within the organization

. Strong decision making and problem solving skills as well as very

effective verbal and written communication skills

o I was able to resolve customer and employee related issues

with minimal guidance

Organization

. Maintained organized work environment in order to expedite service

in a fast- paced environment

o Within a food service environment it was vitally

important to me to be quick and focus on the customer

. Organized surroundings for customer satisfaction

o As a supervisor I practiced a well-organized work environment

with employees as well as customers

o In the retail environment I kept track of sales and followed up

with the customers frequently to maintain a future relationship

with that customer

. Effective time management skills

o It was always important to balance school and work, I was able

to be a full time student and maintain my grades and work a 35+

job a week to provide for myself as well as pay for school on my

own

. Specialized in employee training, interviewing and corporate

organizational communication

Administration

. Received phone orders and answered general customer questions

o I was able to construct phone orders as well as cashier and

deliver personally with confidence

. Increased sales through customer outreach

o Positive customer feedback via surveys regarding retail

experience; returned for future sales

. Conducted onsite tours for customers

o Administered tours and conducted programs for customers and

employees

. Proficiently utilized Microsoft office and Internet

Employment History

Qdoba Mexican American Grill: Belleville, IL Server/cook

August 2010-Present

Best Buy: Edwardsville, IL Portable Electronics Sales Associate July

2009-August 2010

Qdoba Mexican Grill: Belleville, IL. Shift Manager May 2008- May 2009

Chaditos Mexican American Grill: Springfield, IL. May 2007-Sep 2007

Volunteer Experience

Habitat for Humanity: Springfield, IL

. Rebuilt houses in Pensacola Florida

. Over 100 hours of work

St. Johns Breadline: Springfield, IL

. Served food to the homeless

. 4 years of monthly service

References available upon request.

Contact this candidate