Customer Service Quality Assurance

Amanda K. Crago Contact

Tel : 937-***-**** (Cellular)

E-mail :

****************@*****.***

(Home)

Address

***** *** *** **. *, Galivants Ferry, SC 29544

Objective

An experienced customer-service professional, with a strong Business Management

and Communications skill set, is seeking full-time employment in the

administrative field.

Key Skills

Proficient with many computer programs and claims processing systems, including

the following:

Microsoft Office

DraftTrac Enterprise

DraftTrac

Citilink

Word, Excel, Powerpoint

LPS

Education

2009 to 2010

Associate's of Business Management

Supply Chain Management & Logistics Concentration

In Progress

Clark State Community College, Springfield, Ohio.

2006 to 2009

Business Management and English

Sinclair Community College, Dayton, Ohio.

2005 to 2007

Post-Secondary Enrollment Option - General Studies

Wittenberg University, Springfield, Ohio.

Work Experience

Assurant, Springfield, OH and Florence, SC

Full-time job

Hazard Insurance Specialist

August, 2008 to Current

Responsibilities include frequent and in-depth research of customer's mortgage

accounts to determine disbursements of monitored insurance claim funds, focusing

on key details such as required documents, status of accounts (delinquency,

foreclosure stops, etc.), loan to value ratios and principal balance

Administrative responsibilities performed such as sending and receiving faxes,

writing and mailing letters, inbound and outbound calls - with emphasis on

escalated situations regarding property damages and catastrophic events (utilized

empathy training to minimize customer escalation), document review, report

production and evaluation

Proficient in claims processing within the Property Damages Departments of

Citimortgage & Chase Home Finance.

Strong interpersonal skills established through daily customer relations

Broad understanding of insurance terminology and claim information

Extensive understanding of Accounting Principles obtained through work experience

and college courses

2+ years experience using DraftTrac Enterprise, DraftTrac, Lotus Notes and

Citilink.

4+ years experience using Microsoft Office -Advanced knowledge in Word, Excel,

Powerpoint and Project

Accepted into the Leadership Development Program in October, 2009 and actively

attending monthly classes.

Efficient analytical skills obtained through daily research of claims

Experience in reviewing claims for quality assurance purposes

MAGIC Certified April 28th, 2010. - Advanced Customer Service Skills

Excellent Attendance Record

Walgreens, Springfield, OH.

Full-time job

Photo Technician

October 2007 to August 2008

Processed digital and manual photos for Photo Department customers.

Daily responsibilities included cash handling and drawer balancing.

Achieved recognition for excellent customer service skills.

Recognized for earning highest promotional monies from commissioned sales

Face-to-Face interaction with customers on a daily basis

Problem-solving skills established to provide all customers with prompt and

efficient service

Dairy Queen, Springfield, OH

Part-time job

Cashier

March 2006 to September 2007

Provided cash exchange for customers during peak business hours

Balanced multiple cash drawers daily

Basic inventory skills established through hands-on experience

Prepared food items for customers

Performed daily maintenance and cleaning responsibilities

Springfield Family Waterworks, Springfield, OH.

Part-time job

Lifeguard and Water Safety Instructor

June to August, 2006

Trained in Lifeguarding and Patron Safety.

Trained to provide First Aid Care and CPR.

Cash handling skills obtained through concession sales

Sense of urgency and responsibility established through maintenance of patron

safety

Contact this candidate