QUALIFICATIONS Progressive experience in providing exceptional customer

service. Friendly and outgoing nature with excellent

attention to detail and the ability to follow company

policies. Responsible and honest, quick learner who

exhibits maturity and uses good judgment in difficult

situations. Outstanding phone etiquette and retail

knowledge.

EXPERIENCE

01/2009-01/2010 Little Sisters Soap Company.

Sales Associate (Part-time)

- Receive and process phone orders.

- Assist with soap making process.

- Set up tradeshow booth.

- Sell soap at trade shows.

10/2007-12/2007 Cozy Cat Veterinary Hospital

Veterinary Technician Trainee

- Performed check-in and check-out procedures for incoming

patients.

- Performed urine analysis, fecal samples, and bloodwork.

- Administered pill medication.

- Assisted in surgical preparation.

- Filled prescription medications.

- Maintained boarding cats including feeding, litterbox, and

cleaning cages.

- Bathed and brush cats.

04/2007-10/2007 Pets Mart Grooming

Professional Dog Bather (Certified)

- Provided exceptional customer service, including making

appointments, checking in dogs, and working with customers

to select appropriate services.

- Bathed dogs, clip dog's toe nails, clean dog's ears,

express dog's anal glands, and brush out dogs.

- Shaved paw pads and sanitary area.

10/2005 - 12/2005 Limited Too, Raleigh, North Carolina

Sales Associate / Cashier

- Greeted customers in a timely, professional and personable

manner.

- Provided excellent customer service.

- Used product knowledge and selection to provide exceptional

service to customers and enhance sales.

- Built lasting relationships with customers by contacting

them to follow up on purchases, suggested new merchandise,

and reminded them of upcoming events.

- Performed merchandising tasks, such as stock, re-

merchandising, display, and price markdowns.

- Performed cash handling responsibilities.

- Cleaned and maintained customer dressing rooms.

06/2002 - 07/2002 Walt Disney World Resort, Orlando,

Florida

Hostess - Food & Beverage

- Provided excellent customer service and enhanced the guest

experience using WDW Take Five program standards.

- Cleaned and maintained the food and beverage machinery and

surrounding areas in accordance with the WDW Food &

Beverage Handling and Chemical policies and standards.

- Served food and beverages to guests while maintaining the

WDW Safe Food & Beverage Handling policies and standards.

- Cleaned and maintained the buffet and condiment bars.

- Disassembled, cleaned, restocked, and reassembled condiment

machinery.

- Stocked food and beverage products.

EDUCATION North Carolina State University, Raleigh North Carolina

Continuing Education - Zoology

Peace College, Raleigh, North Carolina

Biology Major

The Fletcher Academy, Raleigh, North Carolina

High School Diploma, 2006

TRAINING Disney University: Traditions, Safe Food Handling, Guest

Services, Cash Handling

COMPUTER Microsoft: Windows XP, Word, Excel, Internet Explorer,

Outlook

KNOWLEDGE

REFERENCES References available upon request.

Contact this candidate