Management Customer Service
Resume:
Rodrick Cowan
San Jose, CA ***23
abix62@r.postjobfree.com
Noteworthy Qualities
. 20+ years experience in Business Applications: Warehouse Management,
Order Management support, Service Management, Spare escalations,
Transportation and Distribution, Production Project, Planning, and
Inventory application assessments.
. Acquired progressive responsibilities in all phases of Business
support and reporting
. Successful SAP R/3 system implementation Warehouse Management and
Materials Management.
. Implementation and managed complex activities such as JIT, MRP, TQC,
Demand Flow Manufacturing and others.
. Successfully completion of cross-functional project teams
implementation of policies and procedures that ensure adherence to
QSR, ISO, DEA, FDA, DOT, IATA and other business regulations.
. Expert understanding of Microsoft operating systems applications as
well as other software packages.
Professional Experience
Rod's Home Repair - San Jose, CA 2004 - Present
Handy Man Specialist and Owner
. Light construction and home maintenance
. Small repair jobs and home remodeling
. Decks and fences repair
. Clean decks, fences, bricks and concrete (Power washer)
APN Software Services Inc.
Siemens Ultrasound Division, Mountain View, CA 12/2005 - 09/2008 Three Year
Contract
Order Management Analyst
. Implementation and management of third party vendors on ultrasound
medical instrument and current unit refurbishment process.
Enhancements of current internal procedures and SAP fundamentals to
meet business operation requirements and customer's needs.
. Reduction and preventions of DOA's and missing system platform
options by developing advance booking rules for Order Management.
. Maintain complex reporting as Sales bookings, factory revenue and new
product platforms with performances goals and financial benchmarks.
. Overview Service Spare escalations and work with the Materials
Organization to prioritize and advice on best fulfillment practices to
meet service goals. Reduction of spares escalation of over 300
customer backlog orders to manageable 5 - 15 orders in backlog.
Received Above and Beyond Recognition Award from Siemens for achieving
this backlog reduction goal.
Lam Research, Fremont, CA 2004 - 2004 Four Month Contract
Material Project Specialist
. Responsible for providing a worldwide method of improving customer
requirements to the best possible date.
. Respond to expedite requests within 48 hours of receipt for Spares
Escalations and rescheduling of SAP STPO to provide the earliest
available supply for a customer globally, utilizing consignment
inventory, global warehouses, Logical plants and MRA's return process.
2Wire Inc., San Jose 2004 - 2004 Six Month Contract
Inventory Analyst
. Maintained and coordinated domestic and international shipments of
home portals for engineering, development, QA and QC testing and to
customers from the corporate facilities.
. Responsible for the receiving department activities and to assure
purchase order and inventory accuracy within the production and
expense material using the corporate PeopleSoft system.
. Resolve any issues with inventory, distribution, departmental
activities using PeopleSoft, Microsoft, FedEx, UPS systems etc.
Dade Behring Inc., Cupertino, CA 2000 - 2004
Materials and Warehouse Supervisor
. Management of several warehouses including materials with special
requirements such as chemicals, chilled, frozen, controlled
substances, and hazardous material, as well as Distribution,
Receiving, Raw Stockrooms, RMA inventory and Mail Room facilities.
. Responsible for company fleet vehicles and interfacing with all
affiliate trucking schedules including safety, maintenance, & cost
efficiency studies.
. Responsible for all warehouses, stockrooms, mail rooms, safety
training, procedures, equipment, material handling and personnel
training.
. Responsible for maintaining and updating interdepartmental procedures
to meet audits, company and government requirements with in my
control.
. Successfully improved Inventories in all areas to greater than + 99%
accuracy level.
. Successfully resolved issues with personnel, inventory, warehousing,
distribution and audits.
. Continued support to SAP Warehouse Management and Material Management.
. Successful implementation of AMAPS Warehouse Management, Process
procedures and training.
H.L. Yoh Company 1998 - 2000
Business System consultant
. Successfully completed the implementation of SAP/R3 Warehouse
Management, Process procedures and training for Microscan's Sacramento
Distribution Center in West Sacramento, CA.
. Supervised consolidation of Finished Goods Inventory transfer from
Dade Behring's Mountain View, CA, Distribution warehouse faculty to
Microscan's Sacramento Distribution Center.
. Key member on Microscan's installation core team to process map,
scenario test, troubleshoot and solve SAP configuration problems for
procurement and finance. Provided SAP R/3 Material Master and
Warehouse Management support and troubleshooting for the Distribution
Warehouse.
. Complete evaluation on the use of B2B E-Commerce electronic catalogue
buying process. This effort included product evaluation, cost
estimates and quantification of benefits to the company. Streamlined
Purchase requisitions, traditional purchasing transactional process
and yielding improved system reporting records and documentation to
support financial controls. The implementation of B2B E-commerce in
Purchasing reduced the previous requirements of indirect buyers.
. Core team member to consolidate Westwood instruments an eastern
division in Boston, MA. The project was to re-distribute Westwood's
manufactured instruments, inventory and other product lines between
two existing working divisions on the east coast, plus reduced excess
inventory by 90%. I was honored to receive an award for this
accomplishment.
Syva Company, Mountain View, CA 1981-1998
Master Scheduler and SAP Coordinator MM, WM
. Master Scheduler with responsibility for all manufacturing and
supervisor of the planning department daily activities.
. Launched new products and product upgrades into the master schedule
(MRP) per marketing forecast and responsible for all planning
departments daily activates.
. Implemented safety training procedures, Inventory application
assessments and personnel training within the warehouse and planning
department.
. Responsible for effective administration and complex procurement
activities throughout Production, Inventory Control, Purchasing and
Master Scheduling functions.
. Responsible for Logistics warehouses control, offshore warehouses and
Production methodologies.
. Developed Manufacturing and Business plans for new Production products
and OEM products to reduce manufacturing costs and to ensure timely
product delivery that conforms to all compliance and quality
requirements.
. Senior core team to evaluate Logistics outsourcing and Supply Chain
solutions to third party providers (Inventory consolidation) with
recommendations for streamlining operations and divisions.
. Coordinated products lines for Customer Service, Field Engineers,
Distribution, Supply Warehouses, Purchasing and Customer sites.
. Supervised the closure and consolidation of a California Instrument
manufacture division and the implementation and migration support of a
new Instrument manufacture division in Boston, MA.
. SAP R/3 V2.2 Core Team for implementing Material Management, Warehouse
Management and Sales Distribution.
. Trained Management Staff and Subordinates on SAP/R3 Materials
Management and Warehouse Management functionalities.
. Senior Business and technical system support to the Xerox Legacy
system.
Education
. Deanza College - ISO 2001:2002 Audit training.
. Foothill College - APICS Manufacturing Education
. Foothill College - Master Production Scheduling & Forecasting
Production Activity (Shop Floor & Capacity
Control)
Material Requirement Planning
Total Quality Control
Just-In- Time Manufacturing
. SAP R/3 Training Class in Material Management, Warehouse Management
and Sales Distribution Detailed training, Foster City, CA
. SAP Certificates and continuing experience in implementation and
support of the MM and WM Module, Foster City, CA.
. SAP Certificates in Procurement Processes, Invoice Verification at SAP
Training &Education center in Philadelphia, PA.
. SAP Training FI, CO, and Discrete Manufacturing, Foster City, CA
. SSIconnect, Customized Reporting Training, Sunnyvale, CA
. Purchasing on the Internet Training by Brian G Long, PH.D., CPM in
Fremont, CA
. Wilson Learning - Working in a changing Environment
Contact this candidate