Customer Service Sales

Latoya T. Lavine

**** ***** ** *** *** Shreveport, La 711**-***-*** 6395 abix55@r.postjobfree.com

Library Assistant

Administrative professional eager to leverage four years of experience and office organization skills to

secure an administration position. Highly organized, efficient and skilled in a variety of office support

tasks, including:

Office Organization & Spreadsheets & Reports

Administration Scheduling & Calendaring

Records & Database Management Meeting & Event Planning

General Bookkeeping Filing & Data Entry (45 WPM)

Telephone & Front Office

Reception

Experience

El Dorado Casino Shreveport, La Hotel and Gift Shop Receptionist

2009-Present

Handled all customer requests and inquiries. Responsible for arranging store displays of feature

merchandise and dressing store windows.

Results:

* Direct sales floor activities.

* Handle all merchandising, inventory control, ordering, cash control, and maintenance functions.

* Coordinate special promotions and events.

* Prepare daily sales reports.

* Interact with corporate personnel at all levels.

Alltel Shreveport, La Alltel Customer Sales Department

Customer Service Representative

2006 to 2009

Assisted customers with walk in inquires, directed inquires to correct personnel, meet and greeted

walk in customers, operated call center phone system, Resolving customer complaints.

Results:

Demonstrated the ability to learn new organizational processes, workflows, policies and procedures

with minimal ramp-up time.

Created databases and spreadsheets that improved inventory management and reporting accuracy.

Education

Bossier Parish Community College Shreveport, LA

2008-Present

Organizational Management

Business Communications

Leadership & Supervision

Project Management

Human Resource Management

Office & Computer Systems

Critical Analysis

Interpersonal Relations

HAUGHTON HIGH SCHOOL Haughton, La

High School Diploma, 2002(GPA: 3.0)

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