Customer Service Marketing
Resume:
Sarah Dietze
New Albany, OH 43054
********@*****.***
CAREER OBJECTIVES
To obtain a challenging professional position that allows me to both
utilize my skills and acquire new abilities.
APPLICABLE SKILLS
1. Strong communication skills, including public speaking, written, and
interpersonal communication.
2. The ability to offer strategic alternatives in a group environment to
enhance the client experience.
3. Exceptionally organized and accustomed to detailed reports and
managing an effective and productive daily schedule.
4. Professional knowledge of Lotus Notes email and calendar, Microsoft
Outlook, Word, Excel, and PowerPoint, as well as proprietary intranet
systems for gathering and managing client data.
5. Excellent administrative skills, with experience in dealing with high
value clients and dynamic workloads within strict deadlines.
EXPERIENCE
Ameriprise Financial Services, Inc., Columbus, OH August 2008- July
2009
6. Supported top producing advisors by preparing for and confirming
client meetings, completing applications, opening new accounts,
composing meeting summaries, and fulfilling their mission around the
client experience.
7. Processed expense reports, developed efficient filing systems, and
assisted with new business follow up.
8. Prepared and submitted marketing compliance documentation and event
marketing reimbursement.
9. Instrumental in facilitating marketing and client acquisition events
for top producing advisors.
Aetna, New Albany, OH January 2008- August 2008
10. Answered questions and resolved issues based on phone calls, and/or
letters from our members, providers, and plan sponsors.
11. Worked independently and in partnership with others to meet and exceed
client expectations and requirements.
12. Effectively managed conflict and responded to clients inquiries in a
timely manner.
13. Using effective customer service skills played a key role in retention
and satisfaction rates.
EDUCATION
The Ohio State University, Columbus, Ohio (December 2006) - B.A. in
Psychology
Self- Funded college education
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