Manager Quality Assurance

LESIA HATCHER-CREED

***** ******* ***** ********, ** 92223

(VOICE) 951-***-****

PROFILE

Surgical manager with over 20 years of experience. Outstanding expertise in

managing daily operations and administrative aspects of office. Recognized

as having excellent supervisory and leadership skills, unique interpersonal

skills and one who possesses a strong working rapport with all levels of

management, physicians and staff. The strong ability to handle complicated

matters with suburb analytical and problem solving skills. A dedicate,

enthusiastic professional who has passion for the job and who realizes it

takes responsibility and initiative to perform at an outstanding level.

PROFESSIONAL EXPERIENCE

PREMIER OUTPATIENT SURGERY CENTER 2008-2010

FRONT OFFICE SURGERY SCHEDULER/ RECEPTION/MEDICAL CLERK

. Front office duties managing patient relations and phone calls

. Filing and maintaining medical records including all legal aspects,

preparing records for subpoenas.

. Support for collections, billing department and insurance verification

. Support for License and Technical personnel.

. Front office surgery scheduling duties managing all patient,

physicians and nursing staff requirements for surgical procedures.

. Responsible for daily coordination in all aspects of the surgical

schedule within the office as outlying offices.

THE EYE SURGERY CENTER, COLTON CA 1987-2007

SURGICAL MANAGER

. Managed professional and clerical staff of 18 people. Exercised

excellent proactive leadership skills to empower, motivate and ensure

employee adherence to Code of Conduct and Mission Statement. Resolved

conflicts through supportive counseling, coaching, mentoring and

progressive disciplinary action when needed.

. Monitored patient flow to ensure appropriate utilization of physician

time and staff coverage.

. Developed special work load reports to adjust staffing levels as

necessary.

. Reviewed and responded to patient complaints

. Provided physician and staff training as required

. Generated monthly budget reports and identified areas of cost

elimination. Recommended implementation/purchase of new

services/equipment while ensuring the most cost effective vendors and

products were being utilized.

. Oversaw daily and monthly expenditures, staffing and overtime hours.

. Assisted with formulated, interpreted and implemented policies and

procedures to streamline operations and assure legal compliance.

. Ensured quality assurance and continued quality improvement.

TRAINING AND EDUCATION

. US ARMY Academy of Health Sciences

. Barclay College, Paralegal Certificate

. Knowledge of Microsoft Office including Word, Power Point and Outlook

PERSONAL ACHIEVEMENTS

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. Educator of the Year, American College of Health Professionals

References

Available upon request

Contact this candidate