Manager Customer Service

ANTHONY L. BROWN

abix28@r.postjobfree.com

*** *********** ********

H 630-***-****, C 630-***-****

Bolingbrook, IL. 60440

OBJECTIVE: Seeking a Managerial career in: Warehousing, Supply Chain,

Inventory Control, Planning, Distribution operations.

PROFESSIONAL SUMMARY

A strategic thinking goal oriented self-starter with a diverse

managerial background. Excellent problem solving and managerial

skills, that looks for solutions from a wide ray of options. A

management style which foster inclusion and open lines of

communication. A record of accomplishment for implementing continuous

improvement processes to reduce operating cost and improved

efficiencies. Knowledgeable in several computer operating systems:

DOS, WMS, WASA (RF scanners), AS400, MRP, MPS, And Microsoft: Word,

Excel, and PowerPoint. Trained and knowledgeable in warehouse safety

procedures, D.O.T. and O.S.H.A regulations.

(17 years) Management operations: Supply Chain, Distribution and

Retail.

> Supervised staff sizes of 5 to 75 employees.

> Participated in Kaizen events; 5S and continuous process of

Improvement.

(11 years) Warehouse, including shipping and receiving.

> Oversaw warehouse operations in multiple sites including shipping and

receiving.

> Coordinated monthly cycle count program and investigated inventory

discrepancies.

(7 years) Sales and Retail store operations.

> Managed the day-to-day operations of a large retail chain store.

> Implemented store plan-a-grams, handled customer service issues.

(5 years) Production scheduling,

> Developed production schedules using MPS/ MRP and other forecasting

tools.

> Coordinated production schedules to meet sales objective and goals.

(5 years) Purchasing, including using JIT concepts and logistics

knowledge.

> Coordinated purchases from oversee manufacturer.

> Coordinated purchases using bulk and rail deliveries.

(2 years) Transportation distribution, including truck-tracking

systems.

> Coordinated logistic and deliveries schedules of large restaurant

chain using refrigerated trailers.

EDUCATION

Master of Business Administration: North Central College, Naperville,

IL.

Bachelor of Science: University of Wisconsin Stout, Menomonie, WI.

SPECIAL PROJECTS

> Redesigned dock layout, set up new routing and logistic to accommodate

increased workflow while

integrating new business from a closing facility. Office

Depot

> I Headed up Office remodel and Computer systems upgrades. Redesigned

warehouse layout added racking to

accommodate increased work flow and creating a more

efficient picking process. Corpak Medsystems.

> Setup distribution center including hiring and training personnel in

addition too plant layout.

Brandon Apparel

WORK HISTORY

Operations Manager, Office Depot, Carol Stream, IL.

2006-

2009

Loading operations manager (level 7)

> Implemented audit program to ensure product cases ship undamaged

reducing redelivers.

> Streamlined shipping operations, reducing load times and increasing on

time delivery to 99.55

against a goal of 98.5%.

> Designed dock layout to reduce scan load cycle times and increase

productivity.

> Reroute bulk items to cut down shipping cost saving on average $50,000

yearly.

> Head wholesale relations program to ensure and discuss discrepancies

issues are resolve at root

cause.

> Implemented schedule changes to reduce overtime to 3%.

> Head facility's safety committee that investigates all work related

accidents and injuries to find preventative resolutions.

Operations Manager, Office Depot, Carol Stream, IL.

2006-

2007

Bulk operations manager (level 5)

> Responsible for ensuring all bulk and full cases orders were picked

and delivered to

shipping area on time to make dispatch times.

> Oversaw the replenishment and put away operations of the module to

ensue no work

stoppage of production and maintain a consistent workflow.

> Implemented scanning programs to hold associates accountable and

increase productivity.

> Revamped schedule to coincide with operation and reduce overtime.

Field Specialist, Comcast Cable: Homewood, IL.

2004-

2006

> Preformed technical installations of cable services.

> Promoted the sale of goods and services provided by the cable company.

> Developed relationship with consumers to inform them of products and

services.

Materials Manager, Corpak Medsystems: Wheeling, IL.

2000-2004

> Scheduled all production of work centers, including outside

manufacturing locations.

> Reviewed levels of inventories-finished goods, raw materials, and

resolved issues.

> Coordinated weekly meeting to discuss scheduling demands and

production needs.

> Coordinated all physical inventories programs: With cycle counts

adjustments of $500.

> Reviewed all procurement activities of Sr. Buyer and purchasing staff

up to $100,000.

> Written, implemented and revised policies and procedures in ISO 9000

facility.

Materials and Purchasing Manager, Kerry Ingredients: Ponchatoula, LA.

1999-2000

> Scheduled all production of work centers, including outside

manufacturing locations.

> Purchased all raw materials and ingredients to support production

schedule.

> Managed inbound freight costs for raw material through bidding process

and carrier

contracts.

Transportation Dispatch Supervisor, AmeriServe Distribution Service:

Woodridge, IL. 1997-1999

> Developed routes, dispatched drivers, handled clerical paperwork,

training and safety

requirements.

> Ensured drivers maintained required D.O.T. and O.S.H.A. records.

Shipping, Receiving, Logistics Supervisor, Brandon Apparel: Elk Grove

Village, IL. 1996-1997

> Facilitated the organization, assimilation, and distribution of

incoming-outgoing

merchandise.

> Work with customers receiving departments to handle the logistics,

coordinate routing,

for timely deliveries.

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