Customer Service Manager

LATONYA FREEMAN

*** *. ******* **. *** C-* Pageland, SC 29728

Phone: 843-***-**** (home) 843-***-**** (cell)

CAREER OBJECTIVE:

To obtain a position as and administrative professional in a challenging business

with opportunities to use my technology skills

EDUCATION:

Attended Northeastern Technical College, Cheraw, SC 29520 in May 2001 to

July 2004. I received an Associates Degree in Business (Office Systems

Technology), diploma in Automated Office and a Certificate in Word Processing

SKILLS:

Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Access, oral

and written communication skills, typing speed of 55wpm, human relation

skills, organizational skills, excellent interpersonal skills, office etiquette, strong

computer skills, customer service skills.

EXPERIENCE :

Customer Service Representative

Whispering Pines, Pageland, SC 29728

August 2010 to Present

• Enter orders

• Set up new accounts

• Answer incoming calls

• Return calls

• Work with accounting department with credit issues

• Create proforma invoices when needed

• Inform customer of credit holds or declines

• Record keeping

• Process customer returns

• Provide secretarial duties as needed

• Assist with special projects

Human Resource Manager/Payroll Manager

Circles S Ranch Inc. Monroe, NC 28112

April 20 08 to April 2010

• Handled all incoming calls

• Directed calls to appropriate department

• Greeted all visitors

• Provided all hospitality services as requested by staff

• Organized, sorted and distributed mail for all employees

• Prepared invoices for payment

• Scheduled appointments and meetings

• Ordered supplies for company

• Prepared New Hire information

• Handled all dental and medical enrollments

• Handled all weekly payroll calculations; entered biweekly

• Worked with ADP payroll processing

• Organized sheets for payroll information

• Record keeping

• Handled multi-line phone system

Accounts Payables and Receivables/Inventory Clerk

Circle S Ranch Inc. Monroe, NC 28112

August 2004 to March 20 08

• Prepared all company invoices for payment

• Prepared monthly reports

• Prepared and entered flock tickets into Taylormade Systems

• Handled filing

• Setup new accounts

• Backup for multi-line phone system

• Code accounts

• Keyed account adjustments

• Researched accounts when necessary

• Contacted customers when needed

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