Customer Service Manager

Rand L. Riedel

***** ****** *****

Littleton, CO 80124

720-***-****

abix0x@r.postjobfree.com

Objective: To create a new career path utilizing superior computer,

estimating, customer service, scheduling, office and

management skills and experience to enhance and improve

operations of a local company or organization. To continue

to provide these services long term to our mutual benefit.

Experience:

Henry Wurst, Inc 2006 to

2009

Denver, CO

Estimator

Used estimating programs and knowledge of print processes

to support sales and production and provided inside

customer support. Evaluated, produced, and revised

estimates for production of print projects including

prepress, offset, digital, finishing, and outside services.

TPC Bookbinding, LLC 2005 to 2006

Colorado Springs, CO

Estimator/Office Manager

Managed office functions for a specialty finishing

operation. Responsibilities included estimating,

scheduling, customer service, invoicing, collections/cash

flow, and outside sales. Developed forms & systems to

support these functions using MS Excel.

Preferred Bindery Company 2000

to 2005

Denver, CO

Estimator/Office Manager

Estimated complex finishing projects using proprietary

estimating software on a MAC platform. Managed office

functions including scheduling, customer service,

invoicing, collections/cash flow, and,

OSHA compliance. Created scheduling and supporting

programs in MS Excel.

Mailwell Commercial Printing 1994 to 2000

dba Richtman Printing of Colorado

Englewood, CO

Production Manager

Responsibilities included scheduling production, management

of production employees, conducting and facilitating press

checks, and creating and maintaining relationships with

outside vendors. Other functions were conducting daily

production meetings, providing job planning and layout

support for electronic pre-press, and providing for

equipment and building maintenance.

Special Skills:

Computer applications/operating systems:

. Word, Excel, Outlook Express, Internet Explorer

. Filemaker Pro, PSI, PrintStream

. Mac and PC platforms.

Maintenance, trouble-shooting. and repair

. Mechanical

. Electrical

. Plumbing

. Locks, Keys, and Entries

. Carpentry

Equipment operator

. Muller Martini, Osako, McCain, Rosback stitcher-

trimmers

. Stahl, MBO, Baum, Dexter Cleveland folders

. Polar, Lawson, Schneider, Challenge cutters

. Heidelberg cylinder die-cutter

. Various - drills, perforators, tab-cutting/laminating

Education:

Colorado School of Mines, Golden, CO

Completed one year

Contact this candidate